Telephone Operator

The US Oncology Network • Mobile, AL

13h • Onsite

About The Position

Southern Cancer Center is seeking a courteous and dependable Telephone Operator to join our team at our Providence Hospital location. This role is often the first point of contact for our patients and plays a critical role in supporting patient care by ensuring timely, accurate communication between patients and our medical staff.
Under direct supervision, the Telephone Operator provides a full range of switchboard and call-handling services, assists with clerical tasks as needed, and serves as a liaison between patients and clinical teams. The position supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.

Requirements

• High school diploma or equivalent required.
• Entry-level position requiring 0–3 years of experience, preferably in a medical or healthcare setting.
• Strong communication and customer service skills.
• Ability to remain calm and professional in high-volume or urgent situations.

Responsibilities

• Answer all incoming calls promptly, courteously, and efficiently.
• Accurately triage calls and connect callers to the appropriate extension or department.
• Take, document, and relay messages in a timely and professional manner.
• Respond to emergency and urgent patient calls and immediately direct them to clinical staff when necessary.
• Perform switchboard functions including: Transferring and connecting calls Setting up conference calls Providing instructions on telephone procedures Reporting telephone or equipment malfunctions to the appropriate party
• Maintain a pleasant, helpful, and professional phone presence at all times.
• Open and close the telephone switchboard as assigned.
• Operate and manage the in-house paging system.
• Perform clerical and administrative duties as assigned to support departmental workflow.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED