Telephone Triage Nurse

Children’s Hospitals and Clinics of Minnesota•MN and WI Remote, MN

About The Position

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org . Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry. Position Summary This CHN telephone triage nurse is responsible for triaging incoming calls from clients, assessing needs, giving appropriate clinical options and facilitating referral to primary providers, health care facilities and community resources. The nurse will also educate the caller when appropriate regarding immediate care, advice and preventative behaviors.

Requirements

Current unrestricted RN license (Minnesota).
Ability to obtain unrestricted nursing licensure in other states.
Minimum 2 years of recent nursing experience.
Required for completely satisfactory performance in this job is knowledge of nursing functions, basic anatomy and physiology, and age competency through all stages of growth & development.
The ability to demonstrate and perform generic and patient specific population critical competencies based on age and diagnosis.
Critical thinking and independent problem solving skills.
Positive interpersonal skills.
Strong interview and communication skills; including good written and non verbal communication.
The ability to utilize time and resources effectively.
Ability to delegate.
Proficient computer skills are essential.

Nice To Haves

Experience in an emergency or ambulatory care setting a plus.
A background in telephone triage is ideal-though not required.

Responsibilities

triaging incoming calls from clients
assessing needs
giving appropriate clinical options
facilitating referral to primary providers, health care facilities and community resources
educate the caller when appropriate regarding immediate care, advice and preventative behaviors