Teller I

Sutton Bank • Mansfield, OH

1d

About The Position

This position is the first point of contact for most customer interactions that occur within the branch. Responsible for working as a member of a cohesive team to process a variety of transactions to include, but not be limited to: deposits, withdrawals and payments. Responsible for cash assigned, balancing standards and maintaining the integrity of the teller line.

Requirements

• High school diploma or general education (GED).
• General PC knowledge.
• The ability to communicate effectively and clearly, both in verbal and written communications.
• Excellent interpersonal skills.
• Strong knowledge of the business area that is being supported.
• Self-directed and motivated.
• The ability to manage multiple tasks.
• Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals.
• Provide exceptional customer service with each interaction.
• Exercise good judgment when performing job functions to safeguard the assets of the bank and the customer.

Nice To Haves

• One year of related experience and/or training preferred.
• Prior cash handling experience preferred.
• Previous sales experience preferred.
• Or equivalent combination of education and experience.

Responsibilities

• Greets customers, identifies their business needs, completes requests and answers questions.
• Researches customers issues and corrects discrepancies.
• Accepts and processes cash item deposits, savings deposits, withdrawals and cashes checks.
• Processes loan, credit card and utility payments.
• Redeems savings bonds.
• Reconciles night deposits and mailed-in transactions.
• Follows all cash handling procedures to ensure proper balancing and all money is properly secured and accounted for.
• Completes and processes holds/CTR's as required.
• Ensures that all safety and security measures are being maintained at all times.
• Follows proper dual control measures when required.
• Completes logs and assist with audits.
• Maintains the security of personal keys and assigned codes.
• Maintains assigned cash levels.
• Balances drawer.
• Researches any over and short issues.
• Sells gift cards and other bank services.
• Identifies opportunities to cross sell and/or makes referrals as appropriate.
• Utilizes back office capture to send transactions to corporate.
• Reconciles any balancing issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED