Teller (Member Account Rep)

American Eagle Financial Credit Union Incorporated•Bloomfield, CT

10d

About The Position

If you’re driven by connection and purpose, this role is your chance to make a real impact. As a Member Account Representative, you’ll be a trusted point of contact, welcoming members, answering questions, and offering personalized support to help them reach their financial goals. Whether assisting with everyday transactions or identifying the right solutions, you’ll create an experience that’s thoughtful, authentic, and rooted in care. Location – Bloomfield Hours – Fulltime (Monday-Friday with 2-3 Saturdays a month)

Requirements

Service Oriented
You take pride in delivering meaningful experiences, treating every interaction as an opportunity to build trust and exceed expectations
Empathetic & Inclusive
You listen closely, respect different perspectives, and create a welcoming space where all members feel heard, supported, and valued
Solutions Minded
You remain positive and focused on finding answers, whether you’re solving a problem or offering the right product or service
Reliable & Flexible
You take ownership of your work and remain steady and flexible in a fast-paced, evolving environment
While this level of expertise will generally be attained with a minimum of one year in a previous customer service role and High School Diploma/GED, priority will be placed upon the demonstration of the ability to meet qualifications without an absolute focus on duration of experience, in recognition that the attainment of such qualifications may be obtained at different paces by different individuals.

Responsibilities

Maintain a polite and professional demeanor in all communications, whether in person or over the phone to build trust and foster positive relationships with members
Engage in active listening during interactions with members, fully focusing on their needs and concerns, and providing thoughtful, accurate responses to ensure their satisfaction
Make sales referrals and suggest alternative self-service options to provide convenient solutions and enhance the overall member experience
Processing a variety of transactions accurately and efficiently in accordance with established policies, procedures, and regulatory compliance
Adhere to balancing standards by accurately completing end-of-day balancing and following security procedures for cash handling
Leverage digital tools to enhance member engagement, ensuring seamless access to online and mobile platforms, personalizing the experience
Represent the credit union at sponsored community events to promote positive engagement
Participate in volunteer activities within the local community to support and enhance the credit union’s presence