Teller (Traveling Position - Mid Spokane)

STCU•Spokane, WA

1d•$20 - $29

About The Position

STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams. The Teller position will engage in serving members accurately and efficiently with stated and unstated needs while providing unparalleled service with financial direction, offering appropriate products, and service referrals. This is a branch support position that will travel to the Main, South, Moran Prairie, Hutton and Downtown Spokane branches to provide coverage as needed.

Requirements

High school diploma or equivalent required.
Minimum six months customer service in a retail or customer service environment with recent cash handling experience.
Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.
Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 25 pounds with accommodations.

Responsibilities

Protect the integrity and confidentiality of our membership by identifying members/account ownership to ensure proper access is upheld.
Perform transactional duties to serve members with high accuracy in accordance with credit union policies and procedures as well as adhering to STCU’s balancing standards and proper dual control.
Deepen member relationships by presenting and explaining credit union products and services to members that meet the members financial needs through positive interactions.
Exceed service expectations by creating unparalleled member experiences and excellence with every interaction, taking ownership of issues and challenges, increasing member loyalty, and delivering on our Here for Good brand promise.
Maintain an up-to-date and comprehensive knowledge of all credit union products and services to deepen member relationships.
Responsible for learning the core skills of the position, along with continuously learning, staying current on regulatory, policy and procedure changes.
Proactively and efficiently resolve issues/problems with member accounts.