Teller - Full Time

Austin Telco Federal Credit Union • Austin, TX

15h • Onsite

About The Position

Teller – Brodie Branch| Location: 9220 Brodie Ln, Austin, TX 78748 |Schedule: Monday–Friday, 8:00 AM -5:45 PM and rotating Saturdays: 8:45 AM - 12:15 PM | Starting Pay: $41,600 per year | FLSA Status: Nonexempt

At Austin Telco Federal Credit Union, we’re dedicated to making a positive impact on our members, our community, and each other. If you’re someone who enjoys helping people, has a knack for numbers and technology, and is looking for a role with real purpose, our Teller position could be your next great opportunity. Come grow with us and make a difference every day.

What You'll Do
Member Service & Transactions
Provide accurate, courteous, and prompt service to members in person and by phone
Assist members with account inquiries, balances, and general information
Process deposits, withdrawals, payments, cash advances, and other account transactions
Issue teller checks, cashier checks, and other member-requested items
Balance your cash drawer daily and maintain transaction accuracy
Account Support
Open new accounts for existing members, ensuring full disclosure of products and fees
Close accounts following proper procedures and verification
Monitor for potential check and identity scams to protect members and the credit union
Branch Operations
Support branch management and assist with coin counter transactions
Complete assigned training sessions and stay current on policies and procedures
Maintain professionalism, confidentiality, and compliance with all credit union policies
Provide support at nearby branch locations when business needs require it

Requirements

• High school diploma or equivalent required
• 6+ months of experience in customer service, cash handling, or banking
• Strong attention to detail and accuracy in financial transactions
• Excellent verbal and written communication skills
• Ability to work effectively in a team-oriented, fast-paced environment
• Basic proficiency with computers and office software; experience with financial systems a plus
• Professional demeanor and a commitment to providing exceptional member service
• Willingness to learn and adapt to new systems, procedures, and member needs
• Flexibility to work at nearby branches as needed
• Good credit standing (verified prior to interview)
• Successful background check and drug screening upon offer

Nice To Haves

• Prior credit union or financial institution experience
• Experience with Symitar/Episys or similar financial systems

Responsibilities

• Provide accurate, courteous, and prompt service to members in person and by phone
• Assist members with account inquiries, balances, and general information
• Process deposits, withdrawals, payments, cash advances, and other account transactions
• Issue teller checks, cashier checks, and other member-requested items
• Balance your cash drawer daily and maintain transaction accuracy
• Open new accounts for existing members, ensuring full disclosure of products and fees
• Close accounts following proper procedures and verification
• Monitor for potential check and identity scams to protect members and the credit union
• Support branch management and assist with coin counter transactions
• Complete assigned training sessions and stay current on policies and procedures
• Maintain professionalism, confidentiality, and compliance with all credit union policies
• Provide support at nearby branch locations when business needs require it

Benefits

• Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more
• Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones
• Retirement Plans: 401(k) with company match and a pension plan
• Community Engagement: Volunteer opportunities and credit union-sponsored events
• A supportive, mission-driven culture that values respect, empathy, service, integrity, and cooperation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED