Teller (Evanston, IL)
About The Position
At Byline Bank, we're looking for hardworking, client-focused individuals to join our dynamic team. As part of our organization, you'll have the opportunity to contribute to the success of our clients and make a real difference in the communities we serve. If you're passionate about delivering quality service and thrive in a supportive, growth-oriented environment, let's connect to discuss the Teller opportunity today! The Teller is responsible for interacting with customers and delivering a high level of customer service by processing customer transactions. Duties include following bank policies to ensure ethical business practices, greeting customers and helping them with their needs and speaking with customers about new products and other offerings. Byline Bank Tellers are expected to periodically travel to other branch locations to help with staffing coverage. Tellers are expected to demonstrate scheduling flexibility, demonstrate an openness to new ideas and identify process improvements. Business dress as outlined in the Byline Bank dress code is mandatory.
Requirements
- High School Degree or GED required.
- Excellent customer service and oral communication skills.
- Previous cash handling and/or Teller experience preferred.
Nice To Haves
- Previous retail experience preferred.
- Bilingual and biliterate in Spanish/English or Polish/English preferred for select locations.
- Strong knowledge of Microsoft Office preferred.
Responsibilities
- Adheres to service standards/expectations.
- Answers branch phone/electronic inquiries according to etiquette standards for the Bank.
- Provides service to all customers and prospective customers, following the Bank’s service standards and guidelines.
- Maintains positive interpersonal relationships with customers and employees.
- Meets or exceeds monthly sales production goals for products and services as assigned by manager.
- Demonstrates in-depth product and services knowledge.
- Identifies cross-selling opportunities by assessing customer needs and explaining product features and benefits. Identifies and refers business regularly.
- Organizes and balances cash drawer daily and adheres to the cash limit policy and usage procedures.
- Follows proper policy regarding the processing of transactions: deposits, withdrawals, check cashing, savings bonds, tax payments, traveler’s checks, cash advances, etc.
- Maintains customer confidentiality, adheres to Bank Security Act and Privacy Policy. Safeguards and secures customer information in work area to ensure it is not viewed by others.
- Maintains and adheres to Branch security procedures, follows open & close procedures, and protects bank assets and documents, etc.
- Ensures proper work batching, re-verification, encoding, account numbers on checks, large item copies, etc.
- All other duties as assigned.
Benefits
- Byline provides benefits including medical coverage, dental, vision, disability, 401k, paid time off and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
