TEMP ACCOUNTING CLERK I

CITY OF MILTON • Milton, FL

22h • $15 - $15 • Onsite

About The Position

The Temporary Accounting Clerk I performs front-line customer service and clerical support duties within the Finance Department. This position serves as the primary point of contact for utility customers by phone and in person, assisting with billing inquiries, payments, and account-related questions. The role requires strong communication skills, the ability to manage high call volumes, and accuracy in handling financial transactions. Work is performed under close to moderate supervision and is reviewed for accuracy and completeness.

Requirements

• Minimum of two (2) years of high-volume customer service experience, preferably in a utility, municipal, financial, or billing environment
• Experience handling billing inquiries, payment processing, or account transactions
• Strong ability to learn new systems and procedures quickly and apply them accurately
• Experience managing multiple phone lines and in-person customer interactions
• Demonstrated ability to remain professional and composed when assisting upset or frustrated customers
• Cash handling experience with a high degree of accuracy
• Strong attention to detail and data entry accuracy
• Public or municipal experience preferred
• Must be able to work scheduled hours of 7:30 a.m. to 4:30 p.m., Monday through Friday
• High school diploma or equivalent
• Must be bondable

Nice To Haves

• Public or municipal experience preferred

Responsibilities

• Provides customer service to the public regarding utility accounts, payments, and billing inquiries
• Receives, processes, and posts utility payments, deposits, and miscellaneous fees
• Balances cash drawer daily and reports discrepancies
• Processes service requests including initial reads, final reads, and routine account updates
• Maintains accurate records of customer accounts and financial transactions
• Files, scans, and maintains billing documents and reports
• Maintains confidentiality of customer and financial information
• Assists accounting staff during peak workloads or absences
• Performs other duties as assigned in support of Finance Department operations
• Assists accounting staff during peak workloads or absences
• Participate in training related to billing systems, procedures, and customer service
• Performs other duties as assigned in support of Finance Department operations

Benefits

• This position is considered to be Temporary and is not eligible for City of Milton Employee Benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED