Temporary Community Services Program Coordinator, Homeless Strategies and Operations (Hire in process – please do not apply)

City of Austin • Austin, TX

1d

About The Position

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. Purpose: Under general direction, this position is responsible for service coordination, including training, resources, and outreach related to community programs.

Requirements

• Knowledge of Local, State, and Federal resources and categorical programs.
• Knowledge of community resources available and how to use them effectively.
• Knowledge of research techniques.
• Knowledge of laws and regulations pertaining to grants and contracts administration.
• Knowledge of grants and contract administration and principals.
• Skill in determining needs and gathering, analyzing, and presenting data to provide accurate information for management use.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to work well with individuals from a variety of backgrounds and experience, including community leaders, residents, service providers, local officials, and elected representatives.
• Ability to train others.
• Ability to quickly recognize and analyze irregular events.
• Ability to establish and maintain effective communication and working relationships with City employees and the public.
• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to Business Administration, Public Health/Human Services, Liberal Arts, or Social Work, plus two (2) years of experience in a field related to the job.
• Experience may substitute for education up to four (4) years.

Responsibilities

• Leads initiatives related to community services and outreach.
• Serves as the primary liaison and advisor to City Council, City departments, school districts, residents, and other stakeholders.
• Works collaboratively with internal & external stakeholders to promote/improve services and to engage the community based on changing needs.
• Arranges for staff development and training opportunities related to the services.
• Assists in the development of short- and long-range plans.
• Assists in the formulation of City policies and operating procedures.
• Identifies, collects, and conducts research to complete data analysis; compiles data/information; writes/presents informational reports that summarize findings; and makes recommendations.
• Responds to and resolves sensitive inquiries and complaints, and issues from both internal and external sources.
• Researches and identifies new/renewal grant opportunities and completes/submits grant applications.
• Reviews legislation, regulations, and policies to determine impact.
• May provide leadership, work assignments, evaluation, training, and guidance to others.

Benefits

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

What This Job Offers

• Career Level: Mid Level