Temporary Dispatcher

Williams College, London•Williamstown, MA

4d•$19

About The Position

The College seeks a Temporary Dispatcher to serve in Campus Safety Services as the first point of contact for our community. The Temporary Dispatcher does not maintain a regular schedule but is called upon when support is needed. Schedules and hours are subject to change based on the needs of the department. Responsibilities Handle emergency and routine calls Maintain the daily logs Dispatch officers as needed, monitor multiple computerized alarm and card access systems, and appropriately respond to and direct other calls Responsible for checking out equipment, keys, and access cards Monitor and make use of emergency paging systems Other duties as needed Qualifications: Ability to provide exemplary customer service and use excellent communication skills to build rapport over the telephone. Ability to handle routine and emergency (including medical and psychological) situations with excellent judgment, including when multiple situations arise at the same time. Attention to detail and strong computer competence. Two (2) years of experience in a public safety or security-related role is preferred. Familiarity and interest in working with college-age students is required, with a strong commitment to the principles of diversity, equity, and inclusion. Applicants should possess oral and written communication skills and the ability to work collaboratively and positively with others are essential. A valid driver's license is required at the time of application. Training & Onboarding Temporary dispatchers undergo the same rigorous 160-hour training program as our full-time dispatch officers. This includes 150 hours of dispatch center training and 10 hours of field orientation with campus safety supervisors and officers. Training Schedule During the initial 160 hours, you will mirror your trainer’s schedule (8 or 10-hour shifts) across days, evenings, and nights. Shift-length flexibility can be discussed with the Communications Supervisor. Post-Training Once training is complete, you may be called in at any point as support is needed. Hours are not guaranteed and vary based on department needs, which may include planned vacation coverage, additional staff for special events, and short-notice sick calls. A typical shift is 8 hours long. Temporary dispatchers can discuss shift-length flexibility with the Communications Supervisor. Rate of Pay: $19.00 per hour. In addition to the base rate, this position is eligible for shift differentials for evening, night, and weekend hours: 2nd Shift (5 pm – 12 am): +$1.00/hour 3rd Shift (12 am – 7 am): +$2.00/hour Weekend Premium: An additional $0.55/hour is added to all shifts worked between midnight Friday and midnight Sunday. Employment at Williams is contingent on the verification of background information submitted by the applicant, including the completion of a criminal record check, and education when applicable. Decisions regarding appointments, promotions, and conditions of employment comply with applicable federal or state law prohibiting discrimination based on race, color, sex, national origin, religion, age, disability, marital status, sexual orientation, gender identity or expression, ancestry, or military service. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Beyond meeting fully its legal obligations for non-discrimination, Williams College is committed to building a diverse and inclusive community where members from all backgrounds can live, learn and thrive. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process please feel free to contact us via phone at (413) 597-2681 or email at hr@williams.edu. Instructions for Applicants The mission of Williams College, “to provide the highest quality liberal arts education,” is advanced by the rich variety of backgrounds and experiences that faculty, staff, and students bring to the work that we do together. The college is committed to building and sustaining a learning and working environment where members from all backgrounds can learn, live, and thrive. We are deeply committed to our employees, providing tuition assistance, excellent benefits, and a warm and welcoming professional environment. We are looking for candidates who share our values in prioritizing diversity, equity, and inclusion, and sustainability. Located in the Berkshires of western Massachusetts, Williams offers a rich academic environment in a beautiful setting. The Berkshires—known as a cultural corridor—are a great place to live, work, and play. With natural beauty, rich history, and top-notch schools, there Berkshires hosts an array of recreational opportunities from world-class museums to hiking trails. The New York Capital Region, Albany International Airport, and Albany-Rensselaer Amtrak Train Station are just an hour away, and Boston and New York City are within a three-hour drive. The college's vibrant 450-acre campus is home to approximately 2,000 students who bring vibrancy to picturesque Williamstown. Many people relocate here for their job at Williams but stay for the community connections that they build. We hope you’ll take some time to explore the resources here and get to know more about our community–the one here on campus as well as the broader communities of Williamstown and the Berkshires.

Requirements

Ability to provide exemplary customer service and use excellent communication skills to build rapport over the telephone.
Ability to handle routine and emergency (including medical and psychological) situations with excellent judgment, including when multiple situations arise at the same time.
Attention to detail and strong computer competence.
Familiarity and interest in working with college-age students is required, with a strong commitment to the principles of diversity, equity, and inclusion.
Applicants should possess oral and written communication skills and the ability to work collaboratively and positively with others are essential.
A valid driver's license is required at the time of application.

Nice To Haves

Two (2) years of experience in a public safety or security-related role is preferred.

Responsibilities

Handle emergency and routine calls
Maintain the daily logs
Dispatch officers as needed, monitor multiple computerized alarm and card access systems, and appropriately respond to and direct other calls
Responsible for checking out equipment, keys, and access cards
Monitor and make use of emergency paging systems
Other duties as needed