TEMPORARY INTERN/PARKING ENFORCEMENT ADMINISTRATIVE ASSISTANT

City of Lawrence•Lawrence, KS

About The Position

This position helps advance the City’s Strategic Plan by providing a convenient parking system and providing a customer-friendly, clean, and safe parking experience for downtown visitors and residents. The Parking Admin is positioned to recognize common parking concerns and frequent appeals and is expected to help and recommend improvements to customer service, communication, or processes to enhance operations and support the continued success of the downtown business district. Summary: The City of Lawrence, KS, is seeking to fill the part-time Parking Admin. position. This position reports to the Parking Manager and would join a team of nine colleagues who strive to make the Downtown Lawrence business district more vibrant and appealing to visitors and the Lawrence community. The ideal candidate will have a passion for their work, treat everyone with respect and empathy, and bring a positive, problem-solving attitude to Parking Services. The position's responsibilities include serving as the primary point of contact for customer service, resolving citation appeals, invoicing and handling cash, and assisting with the creation of immobilization and other parking-related forms. While this is a temporary, part-time position, the City anticipates the possibility of transitioning to a full-time role in 2027, contingent on organizational needs, performance, and budget approval.

Requirements

Equivalent to a high school diploma and three to five years of customer service experience is preferred.
Must have a reliable form of transportation.
Please include a cover letter with your resume.
The successful candidate must pass a background check.

Responsibilities

Complete various administrative duties, including developing requisitions and working with the City’s Purchasing Agent on assigning purchase orders and processing invoices for payment.
Generate daily, monthly, and annual system performance reports.
Interact with the general public by receiving and resolving customer concerns, complaints, or suggestions, both in person and written.
Assist in procurement activities that include developing bid specifications, public notices, distribution of bid documents, procurement narratives, and maintaining vendor files.
Purchase and inventory of office-related supplies.
Represent and serve as liaison to the Department when necessary or in the absence of the Parking Manager.
Review and resolve parking citations appeals online and in person.
Assist with Right of Way Permit management. Including invoicing, approval, and installment.
Handle and manage daily cash and check transactions and record deposits accurately.
Process incoming and outgoing mail in a timely manner.
Open and close the office according to established procedures, ensuring security and readiness for business operations.
Assist in the location of accounts that are overdue
Assist with the creation of immobilization forms, inventory, and related communications.
Monitor video surveillance of parking and city owned properties