Temporary IT Associate

A24 • New York, NY

1d • $20 - $24 • Onsite

About The Position

A24 is looking for a Temporary IT Associate to join our growing IT team. This person will act as the first line of support contact for A24 employees, providing technical support to ensure minimal disruptions to workflow. This role is expected to last a minimum of six months and is ideal for a motivated self-starter with 1-2 years of onsite experience supporting end-user help desk and IT infrastructure. This role will be based in our NYC office 5-days a week.

Requirements

• 1-2 years of experience supporting end-user help desk and IT infrastructure
• Excellent customer service, interpersonal skills, telephone etiquette, time management, problem-solving skills, and attention to detail
• Comfortable managing multiple ongoing tasks and working independently to drive those tasks to completion
• Ability to create concise technical documentation of systems and processes
• Experience with software licensing and account management
• Working knowledge of computer networks and cybersecurity principles
• Confident demeanor in a fast-paced environment
• Humble, diligent, and resourceful

Responsibilities

• Support dispatch of A24’s Help Desk including answering & resolving tickets, and escalating to appropriate resources as necessary
• Provide overflow coverage for the IT help desk, responding to low-complexity support requests and escalating as needed.
• Deliver front-end support for employee devices and company systems: Macs, PCs, VoIP office phones, mobile device management, copy/printers, and organizational apps and software
• Create, document, and update processes to resolve user issues and to prevent recurring problems
• Support inventory management, including receiving, organizing, and restocking IT equipment and supplies.
• Assist with hardware asset inventory and lifecycle management, including tagging, tracking, and updating records in asset systems.
• Set up employee hardware and onboard new hires to our various software applications
• Liaise with technology vendors and consultants servicing the NY office
• Help the IT team with general operational tasks and ad hoc projects, ensuring smooth day-to-day support activities.
• Act as a runner to retrieve equipment, fulfill order pickups, and deliver devices or peripherals to employees across departments and external workspaces.

Benefits

• This role is also eligible for an annual performance bonus, including both cash and equity components, competitive healthcare, as well as other employee benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed