Temporary Office Associate – Technical System Support

Sheetz, Inc • Altoona, PA

5h • Onsite

About The Position

Provide technical support to internal customers for all IT systems and applications, using the problem resolution system and/or standard scripts, reference guides, and procedures.

Requirements

• High School/GED required
• No experience required.

Responsibilities

• Initial Tier 1 resource for dealing with technical issues and call tickets for end users, either in person or via telephone.
• For routine issues, utilize standard scripts, procedures, and documentation to provide quick resolution.
• Monitor system performance alerts and notify appropriate IT resources when anomalies are found.
• Identify technical support trends which require immediate attention.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED