Temporary One Stop Student Services & Admissions Services Assistant (Part-Time)
About The Position
Reporting to the Senior Director of One Stop Student Services, the One Stop Student Services & Admissions Services Assistant is a part-time role that provides flexible, front-line support across One Stop Student Services and Admissions Services. This position assists with day-to-day email, phone and in person service operations, student and applicant inquiries, and administrative tasks, stepping in where support is most needed to ensure smooth, responsive service delivery. The ideal candidate is adaptable, student-focused, and comfortable working across multiple teams and workflows.
Requirements
- Strong customer service and interpersonal communication skills
- Experience with high volume email/phone call operations
- Ability to manage multiple tasks and adapt quickly to changing priorities
- Attention to detail and strong organizational skills
- Basic proficiency with office software (email, spreadsheets, databases)
- Professional, approachable demeanor with a student-centered mindset
Nice To Haves
- Experience working in a fast-paced, service-oriented environment
- Previous experience in higher education, student services, admissions, or customer-facing roles
- Experience with CRM Software like Salesforce
Responsibilities
- Provide front-facing service to current students, prospective students, and families via in-person, phone, and email communication
- Assist One Stop Student Services with general inquiries related to registration, enrollment status, billing navigation, and institutional processes
- Support Admissions Services with applicant inquiries, application processing, document tracking, and data entry
- Serve as a flexible resource, shifting between offices based on daily operational needs and peak periods
- Maintain accurate records in student information systems and admissions platforms
- Collaborate with staff across both departments to ensure consistent and accurate information is shared
- Assist with special projects, events, and peak-cycle initiatives as assigned
- Uphold confidentiality and compliance with FERPA and institutional policies
Benefits
- Berklee is proud to offer a comprehensive benefits program to help our employees achieve their personal, professional, and financial goals. Learn more.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
