Temporary Operations Assistant - Meals on Wheels

Mountainland Association of Governments•Orem, UT

1d•Onsite

About The Position

The Meals on Wheels (MOW) Operations Assistant supports daily operations of the Meals on Wheels Nutrition Program serving homebound seniors & senior centers. This role provides customer service, program coordination, compliance support, volunteer & intern coordination, & backup meal delivery. The MOW Operations Assistant will work closely with the MOW Program Manager & other office staff, drivers, interns, kitchen partners, & volunteers to ensure program goals & mission are accomplished.

Requirements

High school diploma or equivalent
Two years of administrative, customer service, or related experience OR equivalent combination of education & experience
Excellent communication & customer service skills
Strong organizational, multitasking, & problem-solving abilities
Proficiency with Google Workspace & Microsoft Office
Comfort working with senior citizens & the general public
Ability to work independently & collaboratively in a fast-paced environment
Valid Utah Driver’s License (or ability to obtain)
Utah Food Handler’s Permit (or ability to obtain)
Ability to lift, push, pull, & carry up to 50 lbs.
Ability to drive a vehicle & perform frequent vehicle entry/exit
Regular local travel throughout the service region
Ability to sit for extended periods of time
Office-based work with frequent interaction with the public

Responsibilities

Coordinate daily meal delivery with MOW staff, volunteers, & kitchen partners
Support home-delivered & congregate meal programs across multiple counties
With MOW Manager, ensure monthly menus meet nutrition guidelines & facilitate menu projections from Senior Centers, as well as compilation & distribution of menus
Assist with MOW billing & tracking, contributions banking deposits, & accounts payable documentation
Maintain accurate program records, spreadsheets, & reports while supporting compliance with State and Federal requirements
Maintain inventory management & monthly supply ordering
Assist MOW Manager with fleet & intern task coordination
Assist MOW Manager & other MOW staff, as needed
Answer the Meals on Wheels main phone & texting line, providing excellent customer service to senior clients, drivers & volunteers
Follow up with clients, partners, & providers & make referrals to MAG & community resources
Assist Volunteer Coordinator with volunteer program & route coverage, as needed
Print, prepare, & distribute handouts, letters, & other information items for delivery with meals