Tenant Liaison Officer
About The Position
The purpose of this role is to assist with the delivery and customer liaison of a planned retrofit works programmes, working with customers on a daily basis to ensure communication is maintained at all time, and accommodating customer’s individual needs. You will need experience of working within the social housing sector, dealing with both clients & tenants. Experience of working on Retrofit housing projects & knowledge of PAS 203. Ecogee specialise in providing both retrofit and new build solutions that make homes more energy efficient. Our services include; fabric insulation, ventilation systems, and renewable technologies such as air source heat pumps and solar panels. Originally established in 2012, we were set up in response to the Government’s energy efficiency programme to tackle fuel poverty and reduce carbon emissions. Ecogee is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers. The Regenda Group is a great quality, forward thinking housing business, building, managing and maintaining the homes people need. We own or manage around 13,000 properties across the region, including social rented housing, housing for older people, supported housing, private rented property, shared ownership and housing for sale. The Regenda Group is made up of Regenda Homes and its wholly-owned subsidiaries M&Y Maintenance and Construction, Redwing Living, McDonald Property Rentals, Petrus Community, The Learning Foundry, Positive Footprints and Centre 56. Our mission is to provide a comprehensive range of multi-tenure housing products and services that reflect the dynamic nature of the housing market, the diversity of our customers and a rapidly changing world. Our core purpose is to regenerate places to create opportunities for people.
Requirements
- Experience of working within the social housing sector, dealing with both clients & tenants
- Experience of working on Retrofit housing projects & knowledge of PAS 203
- Ability to manage, monitor and review performance standards to meet targets
- Possessing effective communication skills, together with influencing and negotiation skills
- Competent ICT skills including Microsoft Office, SharePoint
- Effective Organisation skills
- Full UK driving license
Responsibilities
- Assist with the delivery and customer liaison of a planned retrofit works programmes
- Working with customers on a daily basis to ensure communication is maintained at all time
- Accommodating customer’s individual needs
Benefits
- A range of flexible working options.
- 27 days paid annual leave each year in addition to 8 bank holidays.
- 6 additional days for volunteering.
- Long-term and serious illness payment support scheme
- Up to 9% employer’s contribution to the pension scheme (match funded).
- £250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
- Enhanced maternity, paternity and adoption pay schemes.
- Employee Assistance Programme and health and wellbeing initiatives.
- A wide variety of exciting learning and development opportunities.
- Interest free loans to assist with the purchase of tools, computer equipment, and travel season tickets.
- Monthly staff lottery scheme.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
