Tenant Services Coordinator, Full-time, Days

Northwestern Medicine • Lake Forest, IL

119d

About The Position

The Tenant Services Coordinator reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

Requirements

• Bachelor's Degree or 4 years of experience in a business office or other professional environment.
• Strong leadership, organization, planning and time management skills.
• Strong personal computer skills (Word, Excel, PowerPoint, Visio).
• Excellent verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Demonstrated problem solving skills.

Responsibilities

• Provide a single point of contact for Property Operations customer service demonstrating a positive, enthusiastic customer service experience.
• Assess tenant and service needs for the property and assign priority to each request.
• Direct and monitor service requests to assigned staff.
• Resolve complex or critical situations involving tenants and visitors, consulting manager for guidance as needed.
• Facilitate a multi-disciplinary and collaborative approach to tenant and visitor customer service and interdepartmental problem solving/service delivery.
• Identify, analyze, and communicate key tenant service issues/trends and report findings and recommendations to management.
• Provide vendor and contractor management through scheduling of services, adhering to contract requirements including insurance compliance, obtaining bids, processing of requisitions and invoices, managing purchase orders, and meeting with account representatives to ensure customer satisfaction.
• Assist in the preparation of the annual expense budget, provide proposals to tenants for additional services and coordinate billing in accordance with the lease, and coordinate building expense projects.
• Independently plan and execute activities such as room scheduling, signage, catering, support staff and equipment, and preparation and distribution of notifications, in support of projects and meetings as appropriate.
• Assist with developing and maintaining policies, procedures, reference material and related tools with team and Manager to ensure tenant/visitor satisfaction goals are met.
• Author responses on behalf of Manager or department.
• Perform other duties as assigned by Manager.

Benefits

• Wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

What This Job Offers

• Industry: Hospitals
• Education Level: Bachelor's degree