Territory Customer Support Manager
About The Position
There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW. John Deere is an equal opportunity employer, including disabled & veterans. Primary Location: United States (US) - Missouri - Kansas City Function: Customer Experience (CA) Title: Territory Customer Support Manager - 118706 Onsite/Remote:Remote Position This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change. Your Responsibilities This position's territory will cover Murphy Tractors locations, including Kansas, Missouri, Nebraska, Iowa and Ohio. As a Territory Customer Support Manager for John Deere Construction & Forestry located in Kansas City, Missouri or Wichita, Kansas you will…. Drive customer experience by triaging product issues with factories and ensuring dealers performance with problem resolution / at risk processes Support parts & service sales Drive dealer readiness for new product launches Builds dealer capabilities focused on Centralized & Connected support solutions using data, digital tools, and proactive processes VISA Sponsorship is NOT available for this position
Requirements
- Ability and willingness to travel domestically, up to 75%
- 2 or more years customer support and/or marketing and sales experience with customer interaction regarding products, parts, and/or service
- 2 or more years factory experience with design, engineering, and manufacturing, or marketing and sales with focused product-specific knowledge and dealer/customer interaction
- Microsoft Office Tools knowledge (Outlook, Excel, PowerPoint, Word, SharePoint)
Nice To Haves
- 2 or more years of experience with regular customer contact, knowledge of dealer/distribution network processes, and broad product knowledge
- 2 or more years of experience with Negotiation and Conflict Resolution processes
- 2 or more years practical experience with John Deere machinery and equipment
- Bachelors degree in Education, Business, Management, Engineering, Technology, Agricultural Sciences ,Marketing, or equivalent discipline
Responsibilities
- Drive customer experience by triaging product issues with factories and ensuring dealers performance with problem resolution / at risk processes
- Support parts & service sales
- Drive dealer readiness for new product launches
- Builds dealer capabilities focused on Centralized & Connected support solutions using data, digital tools, and proactive processes
Benefits
- Flexible work arrangements
- Highly competitive base pay and performance bonuses
- Savings & Retirement benefits (401K and Defined Contribution)
- Healthcare benefits with a generous company contribution in the Health Savings Account
- Adoption assistance
- Employee Assistance Programs
- Tuition assistance
- Fitness subsidies and on-site gyms at specific Deere locations
- Charitable contribution match
- Employee Purchase Plan & numerous discount programs for personal use
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
