Territory Manager

Big O Tires•Olathe, KS

About The Position

A Big O Territory Manager oversees three or more Big O Tires store locations, including managing profitability and expense control, training, coaching, developing, and directing the leadership team, protecting company assets, and ensuring operational procedures are followed. Additional responsibilities include daily customer interaction, resolving customer concerns, leading the team in the Store Manager’s absence, and fulfilling responsibilities for any store position as needed. MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Requirements

High school graduate or GED equivalent
Five years or more of management experience/training
Working knowledge of all aspects (including mechanical repair) of a retail automotive facility
Experience with service/billing procedures and/or financial/accounting skills
Experience supervising multiple retail facilities
Ability to learn new concepts and use technical materials
Ability to consistently operate a computer and other office productivity machinery
18 years of age or older
Valid driver’s license
Availability to work holidays, weekends, and after regular business hours as needed
Ability to travel locally on a daily or weekly basis with overnight travel approximately 15% of the time
Ability and willingness to work with hazardous materials
Ability to consistently drive and work in outdoor weather conditions
Ability and willingness to comply with Personal Protection Equipment (PPE) regulations
Vision, hearing, speech, and the ability to detect odors
Ability to remain in a stationary position (standing and/or driving) for up to nine hours per shift
Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing 75 pounds
Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors.
Ability to meet company requirements including successful pre-employment drug screening, Motor Vehicle Report (MVR), and criminal background check
Legal authorization to work in the United States of America

Nice To Haves

One year of Big O Tires management experience
Ability to train on any position in a given store location
Strong analytical, organizational, and computer skills
Leadership with positive coaching and development skills
Active listening abilities
Ability to prioritize and plan work activities using time efficiently
Ability to multiple tasks and projects
Ability to perform detail work with accuracy
Dependability and timeliness
Ability to work both independently and in a team environment
Sales abilities

Responsibilities

Perform all aspects of store operations including but not limited to shop, sales, office, and management
Perform duties of all subordinate positions as needed
Manage assigned employees including hiring, evaluating performance, making wage adjustments, and taking disciplinary action as appropriate.
Plan and direct the work of assigned employees, including providing clear direction; training, developing and motivating employees; enforcing company policies and safety requirements; monitoring productivity; and resolving conflict in a timely manner.
Work directly with the Vice President Big O Tires Operations to establish budgets and regularly review store progress and issues
Ensure stores comply with franchise agreements and follow company policies and procedures
Work directly with the management team monthly to review financials and determine needed changes for each location
Stay informed of product changes and updates, and provide and/or arrange training for each store on these changes
Identify and develop marketing opportunities, including attending community events and fundraisers, when possible, to help promote the store image
Find new location possibilities and work directly with contractors when new stores are built or when existing stores are remodeled
Ensure stores meet facility safety and appearance expectations, and all employees maintain a clean and organized work area
Manage budgets, expenses, profitability, and ticket averages
Monitor and report monthly projections and trends
Oversee individual store schedules, inventory management, and all facility maintenance
Maintain overall customer satisfaction and resolve customer complaints
Maintain and safeguard company facilities and assets, ensuring each store is keeping up on inventory and equipment safety
Timely complete daily Today’s Class Technician and other required training
All Big O Tires employees are expected to know and adhere to company and position specific policies and procedures.
While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned