Territory Manager (Raleigh, North Carolina)

Tandem Diabetes Care

1d•$91,890 - $112,310•Hybrid

About The Position

GROW WITH US: Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry. STAY AWESOME: Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery. But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com A DAY IN THE LIFE: Directly responsible for the promotion of Tandem Diabetes products and services within an assigned Territory in partnership with a Clinical Diabetes Sales Specialist to plan and ensure achievement of sales goals. Identifies potential customers, establishes and develops business relationships to facilitate the sales of Tandem Diabetes' products and services, working within the limits of established policies. Uses industry sales expertise to provide account sales support and continuing education to patients, physicians and their Clinical Educators on the technical use of insulin pump therapy and special considerations related to pump therapy in the marketplace. Please note that although the role is posted as remote/hybrid, the ideal candidate would be based in the Raleigh, North Carolina area. Territory Managers at Tandem are also responsible for: Ensures the territory meets or exceeds company goals as established by management Creatively and resourcefully uses available tools and resources to identify sales leads and gather the information required to determine if prospecting criteria have been satisfied. Provides information in a professional manner to various health care professionals (MDs, DOs, RNs, CDEs, RPhs, etc.) in order to convince them to recommend/prescribe Tandem products/services when indicated in the course of appropriate therapy. Creates value for the health care professionals by differentiating Tandem Diabetes Care products and services. Educates prospects/customers regarding industry/healthcare trends, web-based solutions, Tandem products, services and outcomes, and/or other population health management issues. Establishes and maintains excellent professional relationships with health care professionals to support the sale of Tandem Diabetes products /services. Effectively promotes Tandem’s unique market position, differentiation from competitors. Leads strategic business planning (i.e. forecasting and developing short term & long term goals and objectives) for assigned Territory. Provides products/services information directly to the consumer/end user via health fairs, conventions or in conjunction with promotions. Attends and participates in all corporate sales training, meetings and assigned conventions and symposia. Keeps records updated in the customer relationship management software (CRM), for all business dealings within assigned territory. Collaborates with Customer Sales Support Specialists to identify and address pre and post sales order issues, and sales lead inquiries. Maintains all assigned company property, equipment, records, selling aids and samples in a manner consistent with company policies. Establishes and maintains a territory call cycle that will minimize administrative time and maximize time and effort spent with customers. Prepares weekly and monthly sales reports as requested by Sales Management within required deadlines. Maintains expenses within established corporate guidelines and submits expense reports on a timely basis; exhibits personal integrity in dealing with all allowable business expenditures. Confirms completion of required training plan before assuming job responsibilities. Ensures work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements. Completes other assignments as directed by Sales Management.

Requirements

Able to relate effectively with patients, referral sources and health care professionals.
Demonstrated ability to effectively communicate with customers to resolve issues and answer questions according to company protocols and requirements.
Able to assert own ideas and persuade others through effectively consolidating, evaluating, and presenting relevant information.
Skilled at promoting team cooperation and a commitment to team success.
Ability to work in a fast pace, ever changing market and see change as an opportunity to improve business performance and campaigning for it when necessary.
Proficient in Microsoft Office Suite and Internet with CRM software familiarity.
Able to travel at least 80% in the assigned territory and work from a remote home office; must maintain valid driver’s license and required auto insurance as well as good driving record, per company policy.
BS/BA or equivalent combination of education and applicable job experience.
3 years of related industry sales experience; preferably in one or more of the following areas: diabetes, endocrinology, insulin infusion pumps, and managed care.

Responsibilities

Directly responsible for the promotion of Tandem Diabetes products and services within an assigned Territory in partnership with a Clinical Diabetes Sales Specialist to plan and ensure achievement of sales goals.
Identifies potential customers, establishes and develops business relationships to facilitate the sales of Tandem Diabetes' products and services, working within the limits of established policies.
Uses industry sales expertise to provide account sales support and continuing education to patients, physicians and their Clinical Educators on the technical use of insulin pump therapy and special considerations related to pump therapy in the marketplace.
Ensures the territory meets or exceeds company goals as established by management
Creatively and resourcefully uses available tools and resources to identify sales leads and gather the information required to determine if prospecting criteria have been satisfied.
Provides information in a professional manner to various health care professionals (MDs, DOs, RNs, CDEs, RPhs, etc.) in order to convince them to recommend/prescribe Tandem products/services when indicated in the course of appropriate therapy.
Creates value for the health care professionals by differentiating Tandem Diabetes Care products and services.
Educates prospects/customers regarding industry/healthcare trends, web-based solutions, Tandem products, services and outcomes, and/or other population health management issues.
Establishes and maintains excellent professional relationships with health care professionals to support the sale of Tandem Diabetes products /services.
Effectively promotes Tandem’s unique market position, differentiation from competitors.
Leads strategic business planning (i.e. forecasting and developing short term & long term goals and objectives) for assigned Territory.
Provides products/services information directly to the consumer/end user via health fairs, conventions or in conjunction with promotions.
Attends and participates in all corporate sales training, meetings and assigned conventions and symposia.
Keeps records updated in the customer relationship management software (CRM), for all business dealings within assigned territory.
Collaborates with Customer Sales Support Specialists to identify and address pre and post sales order issues, and sales lead inquiries.
Maintains all assigned company property, equipment, records, selling aids and samples in a manner consistent with company policies.
Establishes and maintains a territory call cycle that will minimize administrative time and maximize time and effort spent with customers.
Prepares weekly and monthly sales reports as requested by Sales Management within required deadlines.
Maintains expenses within established corporate guidelines and submits expense reports on a timely basis; exhibits personal integrity in dealing with all allowable business expenditures.
Confirms completion of required training plan before assuming job responsibilities.
Ensures work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements.
Completes other assignments as directed by Sales Management.