Testing Center Coordinator - CSS Int

Metropolitan State University•Rochester, NY

19d•$21 - $29

About The Position

This position supports the mission of the department by delivering comprehensive testing services and providing front-line support services for the college and to Rochester Community and Technical College (RCTC), Minnesota State institutions, and the broader community. The position oversees test proctoring for RCTC students and community members, maintains accurate testing records, and generates reports as directed. Responsibilities include administering placement exams, coordinating and facilitating certified and professional testing services, supporting new student onboarding processes, and assisting customers of the Welcome and One Stop Center. The role collaborates closely with the Welcome and One Stop Center, Records and Registration, Financial Aid, and Advising and Counseling to ensure a seamless onboarding experience for new students.

Requirements

Knowledge of: Agency programs and services sufficient to answer diverse questions and/or refer customers to appropriate assistance.
General office practices.
General office equipment and procedures such as basic math, typing, data entry and related duties.
Interviewing techniques sufficient to obtain routine information from diverse clients.
Technical terminology.
Ability to be certified in multiple test organizations, including but not limited to: DANTES/DSST, Accuplacer, etc.
Use good human relations skills to interact with others (common courtesy, tact, interest in positive problem resolution, empathy, and logical organization of ideas).
Research a variety of topics and summarize information into clear and concise answers.
Maintain the confidentiality of private information according to law, rules, policies and procedures.
Calm angry or confused customers so that necessary information can be communicated.
Organize and prioritize one’s own work.
Understand and apply oral and written work instructions.

Nice To Haves

Bachelor’s Degree obtained from an accredited institution.
Minimum 1-2 years’ experience proctoring standardized and/or high stakes tests
Ability to maintain scheduling software (e.g. Microsoft Bookings) to ensure services are available to students, community, and other stakeholders.
Thorough knowledge of RCTC and/or Minnesota State Colleges and Universities processes and procedures within admissions, registration, and academic courses prerequisites and placement.

Responsibilities

Oversees test proctoring for RCTC students and community members
Maintains accurate testing records
Generates reports as directed
Administering placement exams
Coordinating and facilitating certified and professional testing services
Supporting new student onboarding processes
Assisting customers of the Welcome and One Stop Center

Benefits

Paid vacation and sick leave
12 paid holidays each year
Low-cost medical, dental, vision, and prescription drug plans
Fertility care, including IVF
Diabetes care
Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children
Pension plan that provides income when you retire (after working at least three years)
Employer paid life insurance to provide support for your family in the event of death
Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
Tax-free expense accounts for health, dental, and dependent care
Resources that provide support and promote physical, emotional, social, and financial well-being
Support to help you reach your career goals: Training, classes, and professional development
Tuition reimbursement
Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )
Employee Assistance Program (EAP) for work/life support: A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc.
We promote the health and well-being of our employees and take work/life balance seriously.