Theatre Operations Manager

The Marcus Corporation•New Berlin, WI

2d•$50,000 - $55,000•Onsite

About The Position

Marcus Theatres is seeking a dynamic Theatre Operations Manager to bring the magic of movies to life! In partnership with the General Manager, you’ll lead and inspire a team of associates while overseeing every aspect of theatre operations. From driving revenue and innovative sales strategies to optimizing costs, enhancing guest satisfaction, and fostering associate growth, this role is your chance to make a big impact both on-screen and behind the scenes. If you’re ready to join an award winning cast in an exciting, fast-paced environment, here is a ticket to your next role. Experience movie magic like never before at The Ridge Cinema in New Berlin, WI. Home to 19 state-of-the-art screens, luxurious DreamLoungers , and cutting-edge features like RealD 3D and assistive technology, our theater offers an elevated, unforgettable moviegoing experience. We’re proud to feature SCREENX —the groundbreaking 270-degree panoramic viewing technology that surrounds guests with story-enhancing visuals like never before. Plus, Zaffiro’s serves up classic favorites, adding delicious flavor to every visit. If you're passionate about entertainment, enjoy creating memorable guest experiences, and want to be part of a team that’s redefining what it means to enjoy the movies, we’d love to meet you!

Requirements

Minimum of 2 years in operations management within a theatre, customer service, or fast-paced food & beverage setting preferred
Four year college degree desired
Strong interpersonal, problem-solving, and communication skills (written and verbal) with professional demeanor.
Motivated to learn new skills, software, and tasks to meet industry demands.
Flexible to work varied shifts, including nights, weekends, and holidays.
Proficient in tracking inventory, revenue, and expenses with strong administrative abilities.
Skilled in handling customer relations and challenging customers with patience, diplomacy, and tact to resolve conflicts effectively.
Ability to stand, walk, and bend continuously, lift up to 40 lbs, and handle high-pressure situations.
Completion of field/classroom training and required certifications (e.g., Serve Safe, Management Certification).
Capable of working both independently and collaboratively to solve complex problems while interacting professionally at all levels.

Responsibilities

Customer Experience: Ensure a quality movie-going experience, maintaining cleanliness, safety, appearance, and service standards.
Staff Development: Recruit, train, mentor, and evaluate associates while maintaining acceptable turnover rates.
Budget Management: Monitor revenue and expenses to meet budget goals, implement contingency plans, and explain variances.
Cost Control: Develop systems to control costs, manage inventories, and justify non-routine expenses within budget guidelines.
Maintenance & Capital Improvements: Oversee repairs, capital expenditures, and ensure compliance with maintenance standards.
Sales & Marketing: Analyze competitors, promotes brand awareness, and supports guest and associate recognition programs.
Quality & Compliance: Ensure adherence to quality assurance standards, safety regulations, and addresses deficiencies through corrective actions.
Administrative Duties: Manage associate records, payroll, reporting, inventory, system access, ensuring operational accuracy and compliance.
Perform other duties throughout the theatre as necessary.

Benefits

Free Movies
Discounted concessions and free popcorn
Flexible schedules
Ability to grow your career and transfer from one property to another
Discounts at Marcus Hotels & Resorts locations rooms, restaurants, cafes, lounges, golfing, skiing, and spa
Referral bonus for family and friends
Paid time off
Annual leadership bonus potential
Medical, dental, and vision insurance, company-paid life insurance, an employee assistance program and 401k with employer match
And much more!