Therapy Front Desk Coordinator

Peachtree Orthopaedic Clinic•Cumming, GA

About The Position

At Peachtree Orthopedics, we're on a mission to make a difference in healthcare, and we're looking for dedicated individuals to join our team. With nine convenient offices across Greater Atlanta, we're committed to providing top-notch care and your skills and passion can make a real impact. We're not the largest practice in Atlanta, but we take pride in delivering dedicated and compassionate care to everyone who walks through our doors. If you're ready to be part of a team that values your contribution and offers room for growth, consider joining us in our mission to help others "Get Better." Our Culture Peachtree Orthopedics has a rich history of 70 years in business and has earned recognition as a Top Workplace by the Atlanta Journal Constitution for 6 consecutive years. We take pride in our family-oriented, dedicated, passionate, and hardworking culture. When you join our team, you become a part of a community that values excellence in healthcare while working in a supportive and nurturing environment. Why Choose Peachtree Orthopedics? At Peachtree Orthopedics, we offer more than a job; we offer an opportunity to be part of something extraordinary: Limitless Growth: Propel your career with abundant professional development opportunities within our dynamic organization. Empathetic Culture: Immerse yourself in a supportive, lively work culture that values your well-being and celebrates your contributions. Dedication to Excellence: Join a team of like-minded individuals who share your commitment to delivering top-notch care to our cherished patients. Your Impactful Role Checks in patients, verifies patients' appointment, demographic information, insurance, and referral. Makes appropriate changes in the computer system and on the patient's profile. Obtains insurance verification at check-in. Obtains patient referrals, when applicable. Assists patients in registering on the patient portal, in order to expedite the check in process. Answers and routes incoming phone calls directed to front desk to include providing directions to any of the site locations Assists the Patient Account Coordinator in making return appointments and collecting any fees associated with Durable Medical Equipment, Surgical Deposits, or Disability/Medical leave paperwork. Collects payment from patients; manages a daily collection sheet of all co-pay and cash totals, checks, and credit cards at the end of each day. Copies all checks and scans collection sheets for billing; responsible for reconciliation of daily receivables. Scan all daily paperwork in an electronic file at the end of the day. Verify worker's compensation claims for eligibility. Maintains a high level of confidentiality with staff. Formulates a comprehensive relationship with the Physicians and members of the Clinical Staff. Complete weekly schedule to accommodate visiting and permanent coordinators. Assists patients with ambulatory difficulties, i.e. obtaining wheelchairs, etc. Maintains waiting rooms (coffee/magazines) in neat and orderly fashion Ensures facility is in working order and there are no areas that need attention. Addresses any facility related issue but logging it and following up with Lead/Supervisor. Screens and distribute mail. Assists Clinical and Administrative personnel with daily tasks. Maintains area of special assignment. Logs and distributes any packages (FedEx, Courier, USPS, UPS, etc.) to the appropriate personnel to include but not limited to checks and live tissue samples. Order office supplies.

Requirements

High school diploma or general education degree (GED).
Minimum one-year experience in customer service in a high-volume atmosphere. Prefer minimum two years’ experience as front desk coordinator in a health care organization to include basic knowledge of insurance plans, coverage and procedures.
To perform this job successfully, an individual should have knowledge of Electronic Medical Records (EMR) preferably Athena Database software; Outlook and MS Word Processing software. Skills in operating in computers, copying, scanning and faxing preferred.

Responsibilities

Checks in patients, verifies patients' appointment, demographic information, insurance, and referral.
Makes appropriate changes in the computer system and on the patient's profile.
Obtains insurance verification at check-in.
Obtains patient referrals, when applicable.
Assists patients in registering on the patient portal, in order to expedite the check in process.
Answers and routes incoming phone calls directed to front desk to include providing directions to any of the site locations
Assists the Patient Account Coordinator in making return appointments and collecting any fees associated with Durable Medical Equipment, Surgical Deposits, or Disability/Medical leave paperwork.
Collects payment from patients; manages a daily collection sheet of all co-pay and cash totals, checks, and credit cards at the end of each day. Copies all checks and scans collection sheets for billing; responsible for reconciliation of daily receivables.
Scan all daily paperwork in an electronic file at the end of the day.
Verify worker's compensation claims for eligibility.
Maintains a high level of confidentiality with staff.
Formulates a comprehensive relationship with the Physicians and members of the Clinical Staff.
Complete weekly schedule to accommodate visiting and permanent coordinators.
Assists patients with ambulatory difficulties, i.e. obtaining wheelchairs, etc.
Maintains waiting rooms (coffee/magazines) in neat and orderly fashion
Ensures facility is in working order and there are no areas that need attention.
Addresses any facility related issue but logging it and following up with Lead/Supervisor.
Screens and distribute mail.
Assists Clinical and Administrative personnel with daily tasks.
Maintains area of special assignment.
Logs and distributes any packages (FedEx, Courier, USPS, UPS, etc.) to the appropriate personnel to include but not limited to checks and live tissue samples.
Order office supplies.