Ticket Office Event Day Staff
About The Position
This position will support and assist the Ticket Office with the game day ticket office operations. Staff member should have outstanding interpersonal skills, operate with the highest integrity and have strict attention to detail. DUTIES AND RESPONSIBILITIES Event days with strong focus on customer interaction and service Customer Service: Assist customers with lost tickets and other customer service related issues Sales: sell tickets on Ticketmaster Host and/or Archtics Systems during event walk-up Will Call: Distribute will call and troubleshoot/manage customer expectations when issues arise Mobile Ticketing Gate Support: assist guests with any mobile ticketing issues at stadium entrances Understand all aspects of Ticket Office policies Provide positive, friendly, and timely service to all guests Ability to work evenings and weekends Year round event opportunities Potential for office hours during our busy times of the year Special projects and assignments as business dictates
Requirements
- Strong Customer Service skills
- Keen attention to detail
- Ability to work under pressure and in a fast paced setting
- Able to take and relay instructions
- Experience handling and balancing cash
- Ability to multi-task
- Reliable transportation to and from Gillette Stadium
- Ability to work for long periods of time
- Ability to work in inclement weather
Responsibilities
- Assist customers with lost tickets and other customer service related issues
- Sell tickets on Ticketmaster Host and/or Archtics Systems during event walk-up
- Distribute will call and troubleshoot/manage customer expectations when issues arise
- Assist guests with any mobile ticketing issues at stadium entrances
- Understand all aspects of Ticket Office policies
- Provide positive, friendly, and timely service to all guests
- Ability to work evenings and weekends
- Year round event opportunities
- Potential for office hours during our busy times of the year
- Special projects and assignments as business dictates
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
