Ticket Operations Representative
About The Position
A great experience starts with you! Join our team to help create and develop the future of live entertainment and sports in Orange County! Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile. Mission: To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions. Vision: We will be the social and entertainment center of Orange County – a place where the cultural kaleidoscope of the region converges and connects. Our vibrant, rich collection of experiences will celebrate the diversity of our community. Values: Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold The Ticket Operations Representative is a full-time position that supports the ticketing needs of the Anaheim Ducks Sales Department as well as the Honda Center Premium Department. This position assists in the day-to-day operation of the Anaheim Ducks and Premium Ticket Operations Department in the areas of suites, club seats, season seats, partial plans and single day event tickets.
Requirements
- College degree preferred
- Basic level knowledge of Microsoft Excel required
- Demonstrated professionalism
- Technical knowledge of the Ticketmaster Archtics system preferred
- Able to work a flexible schedule, evenings, weekends and some holidays
- Able to work well with internal and external customers and demonstrate exceptional guest service skills over the phone and in-person
- Able to handle multiple tasks and work under pressure
- Knowledge, Skills and Experience Education - High School Diploma or Equivalent
- Experience Required - 0-1 Year
Responsibilities
- Process ticket orders received from sales department in Archtics, including rental suites, season, partial plan, SRO, and club tickets
- Build ticket accounts, process payments and distribute tickets and ticket packages; including the Premium monthly mailing
- Generate ticket data reports using Excel on an as needed basis
- Assist with invoicing and payment reconciliation from Premium and Ducks ticket holders
- Work Honda Center events as the Premium Ticket point of contact along with assisting in the Box Office on Ducks game days; operate a game day Will Call window and act as initial level of problem resolution at Will Call
- Process season ticket upgrades at annual Select-A-Seat event
- Maintain accurate files of all correspondence and order forms for premium accounts, season accounts and all other ticket orders
- Provide excellent customer service for Premium clientele and Anaheim Ducks season ticket members; assist in resolving ticketing problems, guest complaints, etc.
- Perform duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
