Ticketing Supervisor

Chapman University Careers•Irvine, CA

About The Position

Chapman University’s Ticketing Services was recently awarded the 2025 Outstanding Ticket Office of the Year Award, recognizing its excellence in customer service, innovation, and operational efficiency. The new supervisor will be expected to uphold these high standards, continuing to elevate the department’s performance and industry reputation. The Ticketing Supervisor is responsible for supervising university events. This position is responsible for providing a high level of ticketing customer service to patrons in person, via email and chat, on the phone, and at events for the entire university. This position requires a flexible schedule, including evenings and weekends.

Requirements

High school diploma or 2 or more years relevant experience.
Ticketing Experience, in performing arts, athletics, or high ed environment and especially in a supervisory or leadership capacity.
Extremely strong attention to detail.
Ability to work frequent nights and weekends.
Strong attention to detail and accuracy.
Time management and organizational skills. This includes the ability to work on several tasks during the same time period, the ability to prioritize responsibilities, the ability to respond to shifting responsibilities, and the ability to complete assigned duties in a timely manner.
Reliable transportation.
Ability to solve complex challenges with creative approaches
Ability to work well with others

Responsibilities

Responsible for taking customer orders via phone, chat, mail, and in-person during regular ticketing hours to ensure customers are receiving the highest level of customer service and a consistent experience every time they interact with the Ticketing Services office.
Coordinate logistics and provide ticketing supervision and customer service at university events including frequent nights and weekends.
Responsible for printing and mailing/distributing tickets on a regular basis.
Build events, landing pages, price charts, promotion codes, and other event details.
Test and troubleshoot system components within AudienceView.
Continual database cleanup within the AudienceView ticketing system.
Responsible for safe cash handling, cash auditing, and adhering to and enforcing PCI compliance policies.
Create and lead regular training sessions for new users of the system on a regular basis, including student workers.
Maintain training material documentation.
Supervise student workers during office and event shifts.
Assist with ongoing reporting requirements for university events.