Tier 1 Operations & Support Engineer

Jonas Software • Simi Valley, CA

1d • Onsite

About The Position

The Tier 1 Operations & Support Engineer is crucial for maintaining the optimal performance and reliability of Tangerine Global's systems, including IPTV solutions and network services platforms. This role involves providing first-level support, troubleshooting, and updates across a variety of system types and ensuring high-quality customer service and support.

Requirements

• Associate's degree in Computer Science, Information Technology, or a related field required; Bachelor’s degree preferred.
• Experience in technical support, particularly with IPTV solutions or related technologies, is highly desirable.
• Strong foundational knowledge of networking principles, IPTV technologies, and other technical systems.
• Excellent troubleshooting and problem-solving skills.
• Ability to work effectively in a team environment and communicate with customers and colleagues at all levels.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Commitment to providing exceptional customer service.
• Combines Problem Solving and Technical Learning to efficiently resolve issues and quickly adapt to new technologies, enhancing operational effectiveness.
• Excels in Time Management, prioritizing tasks effectively while maintaining a strong Customer Focus to meet and exceed client expectations.
• Action Oriented, takes initiative in challenging situations, driving projects forward with energy and ensuring timely completion.
• Experience with personal computers, web browsers, etc.
• Prior experience working in a growing, fast-paced organization with a dynamic environment
• Maintain a professional, neat and well-groomed appearance, adhering to Tangerine Global standards
• Must be able to work in the United States

Nice To Haves

• Industry certifications in networking, systems support, or related areas are a plus.

Responsibilities

• Provide first-level technical support for Tangerine Global’s systems, including IPTV solutions, network services, and related technologies.
• Troubleshoot and resolve issues related to system performance, connectivity, and user experience.
• Monitor system performance and respond to alerts to maintain stability and reliability.
• Collaborate with Tier 2 and Tier 3 support teams for advanced troubleshooting and issue resolution.
• Assist in the update and maintenance of system documentation and support guides.
• Ensure all customer interactions are handled professionally, providing high-quality customer service and support.
• Participate in ongoing training to stay current with the latest technologies and support techniques.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees