Tier I Solutions Center Representative

Aventiv • Houston, TX

3d • $17 - $19 • Onsite

About The Position

Job Purpose: Handle incoming customer calls and provide detailed initial troubleshooting and problem resolution. Responsible for accurately gathering information, generating, and documenting the ticket within the Salesforce tracking case system.

Requirements

• Excellent communication and interpersonal skills
• Ability to interface with internal and external partners and to manage projects is required.
• Strong organizational and time management skills
• Ability to work on many projects simultaneously.
• Ability to set priorities and work independently with strong initiative.
• Must take initiative, ownership and accountability for business and react quickly with a strong sense of urgency.
• Ability to make sound decisions with minimal guidelines.
• Proficiency with Microsoft CRM, Word, PowerPoint, and Excel
• High School Diploma or GED
• Previous experience involving customer contact, technical support, or customer relations

Nice To Haves

• Associate degree in related field of study
• 1 year of previous technical support/ Help-desk experience
• Previous call center experience

Responsibilities

• Responsible for customer request and incident reports processing.
• Provide the necessary preliminary information for escalation to the Tier 2 Associates as needed.
• Assist in executing and/or managing special projects for the department.
• Build customer relationships with the support center.
• Respond to all inquiries and issues in a consistently efficient, professional, and accurate manner while offering the highest level of service to all customers. Meet productivity requirements based on business needs.
• Proficiency in utilizing company systems and products.
• Maintain high proficiency in interpersonal skills, including written and verbal communication, to work with a broad range of customers.
• Take on additional special projects, as necessary.
• Document all customer correspondence.
• Maintain project status log.
• Position will be onsite in Houston, TX

Benefits

• Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc.)
• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED