Tier2 TAC Shift Lead
About The Position
Peraton is currently seeking an experienced Shift Lead for their Hybrid Cloud Tier 2 Technical Assistance Center in Kansas City, MO. Location: On-site in Kansas City, Missouri NIGHT SHIFT Lead Position (currently Wed-Sat 1800-0400; switches every 6 months to Sun-Wed) Overview: We are seeking a Shift Lead for the Tier 2 Technical Assistance Center to do the following: Provide technical expertise and support to the USMC enterprise-level hybrid cloud data center operations. Enable USMC world-wide customers the ability to access and operate mission-critical applications in support of warfighter requirements. Responsibilities include: Providing leadership and technical expertise to support operations of 24x7 Tier 2 Technical Assistance Center supporting System Administrators with hosting in the USMC enterprise application hosting environments. Peer leader in operation of a 5-person shift. Execution of Data Center Service Desk processes, functions, activities and tasks. Incident Management, Event Management, Request Fulfillment, Platform Patching, ITSM Queue Management, Bridge Management, Call Center Management actions for private and commercial cloud infrastructure. Monitoring, managing and triaging data-center systems to ensure operation, reporting of anomalies, call-out of Tier 3 staff in coordination with Incident Manager and resolution of issues with physical and virtual data-center environment. Provide leadership written and verbal reporting to support data-center C2 operations. Maintain knowledge and communicate status of the data-center environments including providing reporting and updates as needed. Support training and development of more junior staff on data-center-specific technologies and processes. Ability to work weekend and night shifts and possible surge requirements as needed.
Requirements
- 5 years with BS/BA; 3 years with MS/MA. High school and 9+ years of relevant experience.
- IAT II Certification (CySA+, GICSP, GSEC, Security+ CE, CND, SSCP, CCNA-Security).
- ITIL training or certification (within 30 days of start).
- Experience and ability to triage data-center incidents and events for effective resolution.
- Experience with Active Directory account and server management and monitoring.
- Experience preparing documentation and briefings for leadership in a concise and effective manner.
- Experience with server administration: Microsoft Windows Server, Red Hat Linux (RHEL), Share-Point
- Experience with monitoring and management tools such as vCenter, vSphere, VMWare VRealize Operations Manager, Log-Insight, Network Insight.
- Experience with enterprise/data-center Service Desk Operations including use of a service management tool (Remedy preferred).
- Knowledge of Backup Systems, SQL Server, Oracle, Storage (SAN & NAS), Networking principles and equipment (CISCO, Palo Alto).
- Knowledge of IT Service Management Processes and concepts with special emphasis on Incident and Event management.
- Demonstrated leadership ability to coordinate work among a small team, provide training and technical direction to team members, mentor and train newly assigned staff.
- Demonstrated customer service capabilities and focus.
- Demonstrated ability to work with a virtual team across locations including coordination, collaboration and effective communication using synchronous and asynchronous tools and techniques.
- U.S. citizenship required.
- Active Secret Security Clearance.
Nice To Haves
- AWS or Azure fundamentals certification or experience.
- VMWare certification or experience (vSphere, vCenter, vROPS/Aria Operations).
Responsibilities
- Providing leadership and technical expertise to support operations of 24x7 Tier 2 Technical Assistance Center supporting System Administrators with hosting in the USMC enterprise application hosting environments.
- Peer leader in operation of a 5-person shift.
- Execution of Data Center Service Desk processes, functions, activities and tasks.
- Incident Management, Event Management, Request Fulfillment, Platform Patching, ITSM Queue Management, Bridge Management, Call Center Management actions for private and commercial cloud infrastructure.
- Monitoring, managing and triaging data-center systems to ensure operation, reporting of anomalies, call-out of Tier 3 staff in coordination with Incident Manager and resolution of issues with physical and virtual data-center environment.
- Provide leadership written and verbal reporting to support data-center C2 operations.
- Maintain knowledge and communicate status of the data-center environments including providing reporting and updates as needed.
- Support training and development of more junior staff on data-center-specific technologies and processes.
- Ability to work weekend and night shifts and possible surge requirements as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
