TikTok Shop & Creator Community Manager

Odyssey Agency

2d

About The Position

Odyssey helps 8-9 figure consumer brands increase revenue, ROAS, and high-fives. With our unique understanding of messaging, targeting, media channels, and creative, we help companies find the inflection point that unlocks their next stage of growth.
We're looking for a TikTok Shop & Creator Community Manager to own the day-to-day operations of TikTok Shop across multiple brand accounts and manage the creator affiliate communities that drive revenue through them.
This is a hands-on role. You'll be the person keeping the machine running — managing affiliate relationships, coordinating samples and shipments, ensuring content gets posted on time, and coaching creators to produce content that actually sells. You'll split your time between TikTok Seller Center and Discord, making sure nothing falls through the cracks while pushing GMV growth forward.
If you thrive in fast-paced environments, obsess over operational details, and genuinely enjoy working with creators, this role was built for you.

Requirements

• Proven experience managing a TikTok Shop that scaled to $100K+/month in revenue — and you can show the receipts.
• Hands-on experience with TikTok Seller Center (UK experience strongly preferred).
• Experience managing an active Discord community of 100+ members.
• Strong organizational skills — you're the type of person who runs a tight inbox, a clean CRM, and never lets a follow-up slip.
• Comfortable working across multiple brand accounts simultaneously without dropping quality.
• Clear, direct communication style — you can coach a creator, update a team lead, and handle an affiliate issue all in the same hour.

Nice To Haves

• Experience working at or with a marketing agency.
• Familiarity with affiliate marketing platforms and workflows beyond TikTok.
• Experience with campaign tools like Euka or similar automation flows.
• A genuine interest in the creator economy and what makes content perform on TikTok.

Responsibilities

• Manage day-to-day TikTok Shop operations across multiple brand accounts, maintaining shop health and resolving issues or violations quickly.
• Execute data-driven strategies to grow GMV, monitoring trends and analyzing top-performing content to inform what gets made next.
• Launch and manage campaigns across affiliate, SMS, and email channels within the TikTok Shop ecosystem.
• Handle affiliate and customer messages to maintain Inbox Zero — nothing sits unanswered.
• Track and report on GMV growth, campaign performance, and key operational metrics. Flag blockers before they become problems.
• Perform quality control on sample requests and manage the full sample-to-posted-content pipeline: approvals, shipments, follow-ups, and conversions.
• Maintain 100% CRM accuracy — every creator, every sample, every status, tracked and up to date.
• Build and manage an active Discord community of affiliate creators, serving as the primary point of contact and keeping energy and engagement high.
• Coach creators on what's working — help them understand trends, formats, and hooks that drive views and conversions.
• Build creator outreach lists in collaboration with the Brand Manager, identifying and recruiting new affiliates who fit each brand's audience.
• Follow up relentlessly with affiliates to convert sample requests into posted content. Track who's delivering and who needs a nudge.
• Flag missing content and unresponsive creators, and have a plan for re-engaging or replacing them.
• Lead daily or weekly creator-facing updates to keep the community informed on new products, campaigns, and priorities.
• Provide daily reports on progress, performance, and blockers to internal stakeholders.
• Support campaign execution workflows and ensure all initiatives are prepped and launched on time.
• Collaborate closely with Brand Managers and the broader Odyssey team to align shop strategy with each brand's creative and growth goals.

Benefits

• You'll work across multiple brands in different categories, giving you exposure and reps that most single-brand roles can't offer.
• We move fast, value ownership, and give people room to grow into bigger roles as we scale.
• If you want to build a career at the intersection of commerce and creator culture, this is the place to do it.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed