Title: Director of Marketing

About the position

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. The primary responsibilities include leading and directing the NorCal West marketing team, maintaining an acceptable conversion rate of resort occupancy, maintaining an excellent owner experience, and coordination with various other departments.

Responsibilities

• Lead concierge staff and management: interview, hire and train employees; plan, assign and direct work; performance review; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution).
• Resolve issues pertaining to tour statuses, bookings, coding and etc.
• Order and maintain departmental supplies (collateral material, uniforms, etc.)
• Maintain copies of invitations and daily tour manifests for reference purposes.
• Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, Five year owner arrival report.
• Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines.
• Compile data on each Marketing Coordinator and/or Managers performance.
• Prepare additional reports deemed necessary.
• Coordinate and partner with In-House and Front Line leadership with regard to tour seats available and potential tour flow.
• Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated.
• Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).
• Perform other related functions not listed.

Requirements

• Bachelor's degree/coursework in Business Administration or equivalent experience, and a minimum of 2 years management experience in marketing.
• At least 2-3 years Travel + Leisure Marketing experience preferred.
• Excellent verbal and written communication skills; must maintain a high level of professionalism at all times.
• Ability to effectively coach, counsel and motivate direct reports.
• Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners).
• Ability to efficiently multi-task.
• Ability to negotiate effectively.
• Working knowledge of marketing databases.
• Ability to recruit, train and develop employees.
• Ability to lead by example.
• Detail oriented and accurate.
• Ability to carry out responsibilities in accordance with the organization's policies and applicable laws.
• Demonstrated problem solving ability.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program