TITLE PROCESSOR I
About The Position
Custom Truck One Source has changed the way the industry looks at specialized trucks and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source. Position Summary Title Processor I is responsible for the accurate, timely, and compliant processing of vehicle titles, registrations, plates, and temporary tags for sales transactions. This role supports regulatory compliance, audit readiness, and customer delivery timelines by ensuring proper documentation and adherence to state and federal requirements. This position operates in a high-accountability environment and serves as a key operational role within Title Department, working closely with Sales, Finance, Operations, and external agencies to maintain accuracy and resolve title-related issues.
Requirements
- High school diploma or GED required
- Demonstrated experience in vehicle titling, registration, or administrative processing
- Working knowledge of DMV processes and vehicle documentation
- Strong attention to detail and organizational skills
- Proficiency with Microsoft Excel, Word, and internal tracking systems
- Strong written and verbal communication skills
- Ability to manage multiple priorities in a deadline-driven environment
Nice To Haves
- 1–2 years of experience in sales title processing or vehicle registration
- Experience supporting audits or compliance reviews
- Familiarity with multi-state titling and registration processes
Responsibilities
- Process vehicle titles, registrations, plates, mock-ups, duplicate title, and temporary tags for sales transactions
- Review MSOs, titles, lien documents, and supporting paperwork for accuracy and completeness
- Prepare and submit legal transfer documents to state DMVs, Bank Institute, and/or customer
- Conduct routine DMV interactions, including submissions, follow-ups, and issue resolution
- Scan, track, and maintain title and registration records in internal systems
- Research and resolve missing, incorrect, or delayed titles and registrations
- Ensure compliance with state, federal, and internal title and registration requirements
- Maintain accurate title files, logs, and tracking records
- Adhere to department SOPs and compliance standards
- Escalate compliance concerns or documentation risks to management
- Support internal and external audits, including flooring, DMV, and compliance audits
- Maintain MSO documentation and supporting title records
- Assist with preparation of audit documentation and reporting requests
- Ensure accurate completion of required logs and reports
- Verify payment information and/or vehicle delivery status
- Serve as a point of contact for Sales, Finance, Operations, and Compliance teams
- Provide status updates related to title and registration processing
- Coordinate with DMVs, lienholders, and third-party vendors
- Provide cross-coverage support to Rental or Fleet Title Operations as business needs require
- Follow established SOPs and workflow standards
- Identify opportunities to improve accuracy and turnaround times
- Participate in training and development activities
- Perform additional duties as assigned
Benefits
- 401(k) with Employer Match
- Competitive Health Care
- Dental, Vision, and Life Insurance
- Paid Vacation, Sick and Holidays
- STD/ LTD
- Partner Discounts
- Investment in Employee Development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
