TLC Lead

Asurion•Nashville, TN

8d•Onsite

About The Position

TLC Operations Technician Lead Classification: Non-Exempt, Hourly Summary: The primary responsibility of the Operations Technician Lead is to mentor departmental employees and provide constructive feedback and training to improve their performance as well as ensure that production and quality standards are achieved. Primary Responsibilities could include the following: Inspects, triages and tests defective wireless electronics. Disassembles and repairs or replaces loose, worn, or defective components and wiring, using hand tools. Counts, scans, and receives inventory. Remains current on all assigned training courses. Ensures that all repairs meet or exceed repair standards. Adheres to repair best practices and safety procedures. Act as team lead for Operators and Technicians, ensuring policies and procedures are followed and Asurion standards are upheld. Mentors, coaches, and trains repair technicians with existing and new procedures as they are implemented. Report team status and development opportunities to Operations Supervisor. Any other duties assigned by Leadership based on business needs/customer risk. Direct daily activities of the department’s employees to complete daily workload and other tasks assigned by supervisor. Develop and implement all necessary job aids or reading materials. Conduct skills training and provide comments and progress reports to the Supervisor. Coach employees to ensure productivity levels meet or exceed accepted requirements. Make recommendations for improvements to the department’s processes to increase efficiency and productivity. Promote Asurion Core Values and coach the employees’ adherence to those values. Empower and challenge others to their highest level of potential. Understand the impact of changes on your department and effectively lead your direct reports through the changes. Collaborate pro-actively and successfully across departmental boundaries. Build and maintain an environment grounded in trust and fairness. Exercise good judgment in pro-actively determining solutions to new and on-going problems/issues. Audit new and existing employees to assure training is completed accurately and all employees are following the work instructions provided. Monitor the production area and move manpower as needed throughout all areas of the department to meet or exceed daily productivity requirements. Investigate inventory discrepancies as needed in department Here’s what you’ll bring to the team : Minimum of 1 year of Electronic Repair Experience - preferred Proven leadership skills and driving results and success through teamwork. Demonstrate the ability to understand and apply problem solving techniques in day-to-day activities High energy level (positive attitude), detail oriented, exhibit a sense of urgency and initiative to perform in a fast-paced environment. Strong communication and presentation skills Must be able to work with a well diverse team Computer skills in Microsoft Office Suite/Warehouse Management/Asurion Software related tools Respect core values of Asurion and comply with the Company's policies and procedures. What we offer: Competitive pay Health, dental, and vision insurance 401k with employer match potential Paid time off Paid holidays Tuition reimbursement Ongoing training to grow your skills Shift 1 – Monday – Thursday (430am – 300pm) Shift 2 – Monday – Thursday (330pm-200am) Shift 3 – Friday – Sunday (530am – 600pm) Overtime as required Work Environment and Abilities: The Operations Technician Lead works in a climate-controlled warehouse environment. The person must be able to stand for long periods of time and work in a repetitive motion. This person must be able to lift to 20 pounds. Position Type/ Expected Hours of Work: Shift 1 – Monday – Thursday (430am – 300pm) Shift 2 – Monday – Thursday (330pm-200am) Shift 3 – Friday – Sunday (530am – 600pm) Overtime as required EEO Statement It is the policy of Asurion to ensure equal employment opportunity without discrimination or harassment based on race, color, national origin, religion, sex (with or without sexual conduct), age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. Asurion prohibits and will not tolerate any such discrimination or harassment. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Minimum of 1 year of Electronic Repair Experience - preferred
Proven leadership skills and driving results and success through teamwork.
Demonstrate the ability to understand and apply problem solving techniques in day-to-day activities
High energy level (positive attitude), detail oriented, exhibit a sense of urgency and initiative to perform in a fast-paced environment.
Strong communication and presentation skills
Must be able to work with a well diverse team
Computer skills in Microsoft Office Suite/Warehouse Management/Asurion Software related tools
Respect core values of Asurion and comply with the Company's policies and procedures.

Nice To Haves

Minimum of 1 year of Electronic Repair Experience - preferred

Responsibilities

Inspects, triages and tests defective wireless electronics.
Disassembles and repairs or replaces loose, worn, or defective components and wiring, using hand tools.
Counts, scans, and receives inventory.
Remains current on all assigned training courses.
Ensures that all repairs meet or exceed repair standards.
Adheres to repair best practices and safety procedures.
Act as team lead for Operators and Technicians, ensuring policies and procedures are followed and Asurion standards are upheld.
Mentors, coaches, and trains repair technicians with existing and new procedures as they are implemented.
Report team status and development opportunities to Operations Supervisor.
Any other duties assigned by Leadership based on business needs/customer risk.
Direct daily activities of the department’s employees to complete daily workload and other tasks assigned by supervisor.
Develop and implement all necessary job aids or reading materials.
Conduct skills training and provide comments and progress reports to the Supervisor.
Coach employees to ensure productivity levels meet or exceed accepted requirements.
Make recommendations for improvements to the department’s processes to increase efficiency and productivity.
Promote Asurion Core Values and coach the employees’ adherence to those values.
Empower and challenge others to their highest level of potential.
Understand the impact of changes on your department and effectively lead your direct reports through the changes.
Collaborate pro-actively and successfully across departmental boundaries.
Build and maintain an environment grounded in trust and fairness.
Exercise good judgment in pro-actively determining solutions to new and on-going problems/issues.
Audit new and existing employees to assure training is completed accurately and all employees are following the work instructions provided.
Monitor the production area and move manpower as needed throughout all areas of the department to meet or exceed daily productivity requirements.
Investigate inventory discrepancies as needed in department