TMS & Mental Health Care Coordinator - Grapevine, TX

Discovery Behavioral Health • Grapevine, TX

1d

About The Position

At Anew Era TMS & Psychiatry, our team of dedicated psychiatrists, psychologists, psychiatric nurse practitioners, and licensed therapists offers customized, comprehensive care designed around your needs. We provide a range of options, including in-person and online therapy, medication management, and advanced interventional treatments like transcranial magnetic stimulation (TMS) therapy, ketamine, and esketamine—all delivered in a safe and compassionate environment. With access to most commercial insurance plans, we make quality mental health care more accessible, helping you uncover the right path to wellness.
Position Summary:
The TMS & Mental Health Care Coordinator plays a vital role in supporting both Transcranial Magnetic Stimulation (TMS) services and broader mental health care coordination within a clinical setting. This position is responsible for guiding patients through the full continuum of care—from initial consultation and insurance authorization to treatment planning, scheduling, and ongoing follow-up.

Requirements

• Ability to work independently and collaboratively with different levels of employees.
• Ability to thrive in a fast-paced growing environment.
• Excellent communication skills in person and over the phone.
• Time management to manage a variety of tasks.
• Interpersonal skills to interact positively with patients.
• Organization skills, detail oriented, and multitasking skills.
• Associates or Bachelor’s degree preferred
• Excellent customer service skills 2 years minimum.

Nice To Haves

• Medical, beauty, and/or cosmetic surgery consultant in sales industry experience preferred.
• Mental health experience preferred.

Responsibilities

• Responsible for initial patient consultations. The consultant needs to evaluate the patient and concisely document findings.
• Serve as liaison between care providers and patients.
• Use of an Electronic Health Record
• Build trust and rapport with individuals in order to improve patient care.
• Communicate the benefits of treatment to the patient.
• Utilize clinical information and knowledge of medical necessity criteria to effectively communicate plans of care to insurance case managers, facility staff, and health care partners.
• Refer clients based on eligibility to TMS treatments, while also identifying the potential need per individual client.
• Prepare and discuss any financial obligations and insurance coverage with clients as it pertains to TMS or other services provided by us.
• Successful completion of TMS Certification (training and certification provided during the initial period of employment).
• Treating patients with our TMS system who are suffering from mental illness.
• High level understanding and computer skills including MS Office & Google Suite required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees