TOC Technician I

MESA POWER SOLUTIONS LLC • Loveland, CO

1d • $20 - $24 • Onsite

About The Position

As a TOC Technician I, you will maintain Mesa’s industry-leading uptime through 24/7 monitoring and technical support. Identifying and investigating system alerts, communicates performance data, and assists field technicians. Requires strong problem-solving and communication skills, a self-starting mindset, and the ability to build and maintain effective relationships with department teams and field operations.

Requirements

• High School or GED
• AVAILABLE TO WORK NIGHT SHIFT EVERY 6-8 WEEKS!
• Understands or can quickly learn Mesa error codes and their implications across unit types.
• Familiar with field operational and safety protocols, including weather and fatigue-related risks.
• Working knowledge of Mesa’s proprietary software systems and operational data analysis.
• Strong ability to collect, interpret, and respond to data in fast-paced environments.
• Skilled in identifying system faults, trends, and sizing issues fleet-wide.
• Capable of independently troubleshooting and escalating operational or safety issues.
• Excellent verbal and written communication with both internal teams and external stakeholders.
• Demonstrates professional phone etiquette and maintains a professional appearance while on duty.
• Provides high-level customer service from issue identification through resolution.
• Proficient computer skills, including typing, spelling, Microsoft Word, and Excel.
• Effective use of monitoring and documentation tools for issue tracking and coordination.
• Above-average organization and time management with the ability to prioritize tasks.
• Able to work independently and complete tasks with minimal supervision.
• Eager and capable of learning new systems, processes, and business functions.
• Maintains composure and professionalism in high-pressure or emergency situations.
• Applies principles from Ideal Team Player and Extreme Ownership in daily operations.
• Must be able to fluently speak, write, and read in English.
• Action-oriented: Self-motivated, problem solver, takes initiative when issues arise, acting quickly and responding accordingly.
• Disciplined: Focused, consistently following through with dedication to achieve high standards even when no one is watching.
• Accountable: Takes ownership and accountability for your actions, good and bad.
• Passionate: Passionate about what they do and who they work for, by bringing enthusiasm and commitment to every task and team.
• Trustworthy: Reliable and honest, building confidence through integrity and consistent performance.
• Constant Sitting
• Seeing (Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus)
• Hearing
• Use hands to type, touch, handle, or feel
• Must be able to pass a WorkSTEPS physical.
• Willingness to work flexible hours including occasional evenings and weekends as required.
• Willing to consent to and pass a background check and drug screening.

Nice To Haves

• 1 year previous related experience.
• 1 year customer service experience.
• Any data entry/analytics experience.
• Honorably discharged service veterans are preferred.

Responsibilities

• Monitors unsafe conditions (weather/fatigue) and communicates to all leaders in the organizational hierarchy per Mesa’s Standard Operating Procedures (SOP).
• Exercises independent judgement and to assist technicians in troubleshooting.
• Utilizes Mesa’s unique software programs to monitor, investigate, coordinate, track & follow-up on all operational and safety issues.
• Provides exceptional customer service for anyone interacting with the Operations Center from the onset of an issue until the resolution.
• Assists with any requests for support.
• Works within a team of other operations technicians to identify and prioritize operational issues and insure they are resolved in accordance with Mesa’s standard.
• Through the analysis of systems and reports the operations center technician identifies faults and model sizing issues fleet wide.
• Understands current organizational hierarchy in field operations across the Mesa footprint.
• Read and demonstrates an understanding of Ideal Team Player & Extreme Ownership.
• All other duties assigned.

Benefits

• competitive base pay and a 401k plan
• paid time off for vacation, holidays, birth or adoption of a child, and bereavement
• Health, Dental, and Vision insurance where all employee and dependent’s health care premiums are 100% paid for
• Employee Assistance Programs
• Life insurance, Short and Long term disability insurance, and Critical Health and Accident insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED