Tour Guide

STA Family of Companies • New Windsor, NY

17h • $19 • Onsite

About The Position

Be the voice behind the experience! As a Tour Guide with West Point Tours, you'll guide guests through the historic campus of West Point, delivering fascinating insights, highlighting historic landmarks, and ensuring every visitor leaves with a deeper appreciation for this one-of-a kind destination. Hours: 5-10 hours a week Starting hourly rate: $19.00

Requirements

• Ability to deal with problems and find solutions.
• Strong written and verbal communication skills; excellent interpersonal and customer service skills.
• Ability to work effectively and respectfully with individuals from diverse backgrounds and cultures.
• Must be able to pass a Department of the Defense fingerprint and background check, as you will be issued a Government Contractor ID card for escort purposes.
• Capable of utilizing smartphone Booking and Ticketing applications, for organizing and checking in tourists at our Visitor Center and Booth.
• Must be able to stand and/or walk for the full duration of a tour (approximately 1 hour 15 minutes or 2 hours 25 minutes with Specialty Training). Tours may occur consecutively with a short break in between.
• Excellent time management skills, ability to a set schedule and managing time efficiently.
• Ability to resolve customer/client conflicts in a professional and tactful manner.
• Must remain professional at all times as you will represent STA, West Point Tours, and the United States Military at West Point.
• All tours are conducted in English, but additional language skills are a plus.
• Must attend all training sessions, and be able to give the tour successfully at the end of the 5 weeks
• Willingness to learn new software programs as needed in a timely manner.
• Ability to perform work accurately, thoroughly, and quickly within time frames allowed.
• Attend work on a regular and dependable basis
• Ability to successfully pass pre employment screenings
• Ability to perform the essential functions of the job
• Ability to comply with all policies and procedures established by company
• High School Diploma or equivalent
• BYOD – Bring Your Own Device - Must have personal smart phone to be utilized for work related applications needed to perform check ins and other Tour Guide related functions-installation of company required security software may be required, reasonable stipend will be provided for use of personal device; current stipend is up to $20.00 per month
• Physical Tasks-Frequency: Climbing-Rarely Walking-Frequently Pushing/Pulling-Rarely Reaching-Rarely Repetitive Motions-Frequently Sitting-Frequently Talking-Frequently Seeing-Frequently Hearing-Frequently Stooping/ Stretching-Occasionally Standing-Occasionally Lifting-Occasionally Combination of Above-Rarely

Nice To Haves

• Customer Service experience a plus
• All tours are conducted in English, but additional language skills are a plus.

Responsibilities

• Organize and check in tourists
• Escort and narrate tours of the West Point Military Base.
• Deliver clear, engaging explanations throughout the tour.
• Serve as a trusted representative of STA and the United States Military at West Point requiring consistent professionalism.
• Engage with customers and client to ensure a positive tour experience; resolve conflict in accordance with training protocols.
• Maintain strict adherence to tour timing; Adjust tours to keep within required timeframes despite unforeseen circumstances.
• Manage schedule accuracy.
• Attend all training sessions and successfully complete the tour training period.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED