About the position
We have an exciting opportunity for an ambitious & self-motivated Trade Consultant to join our Trade team and drive our business in our emerging SoCal market. Supported by our teams in the US, you’ll be responsible for building a new trade customer base in DTLA/Melrose and delivering against financial targets. In addition, you’ll be working locally with Soho House members on the beginning stages of their own residential interior design projects, and handing these off to our talented US based interior design team. From acquiring new customer leads, hosting events in SoCal, and developing strong industry relationships; to assisting with order placement, hand-holding your clients through the delivery process and implementing a customer retention strategy. This is a 360 role with a great amount of autonomy.
Responsibilities
- Actively build, maintain and grow relationships with existing and new Soho Home Trade clients around the SoCal area and through California.
- Provide initial interior design consultations with Soho House members, ensuring the service is understood & getting consultations to project stage, passing off to our US interior design team.
- Provide expertise, guidance and an elevated service to clients looking to use Soho Home for interior design projects.
- Work in partnership with the Melrose Trade team to grow the Soho Home Trade program in the SoCal.
- Own each touch point of the client experience from initial contact, creating quotes, right through to order management, logistics, delivery and install.
- Represent the Soho Home aesthetic and brand vision through all instalments.
- Hold a passion for interiors and a keen interest in immersing themselves into the Soho Home brand in order to become a leader in product and interior knowledge.
- Report and provide feedback to the Melrose leadership team.
- Perform other duties as assigned by supervisor/manager.
Requirements
- Highly organized and self-sufficient with a passion for building and developing the trade business.
- 2 years' experience as a Trade Account Manager or Client Management within the design industry.
- Understanding and knowledge of the SoCal Design market, specifically Orange County and San Diego.
- Proficient user Microsoft office suite.
- Experience in using Salesforce or other CRM system.
- Excellent written and verbal communication skills.
- Passionate in people and maintaining relationships.
- Results oriented.
- Execute daily tasks and responsibilities from a remote location.
- Able to travel bi-weekly to Orange County and San Diego.
Benefits
- Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match.
- Paid Time Off: Full- Time Employees have sick day's + vacation days.
- Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically.
- Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability.
- Learning & Development: An extensive range of internally and externally run courses are available for all employees.
- Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
