Trade Specialist - Plumbing

Lessen•Phoenix, AZ

About The Position

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. Job Summary The Trade Specialist - Plumbing plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a plumbing trade related SME for complex issues and queries, proactively resolving their daily challenges.

Requirements

Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred
SME in plumbing trade
Relevant plumbing trade qualification
3 – 4 years of experience in relevant field
Experience working in an FM, retail, buildings environment
Demonstrable experience of solving complex trade related technical issues

Nice To Haves

Bachelor’s Degree preferred

Responsibilities

Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs
Review vendor quotes on behalf of client to ensure scope and pricing of plumbing work is appropriate
Develop and coordinate client and internal initiatives and special projects
Serve as a technical and subject matter expert resource for plumbing and leadership
Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary
Proactively resolve vendor and client issues; drive all issues towards resolution and escalates on a timely basis only when necessary
Foster a positive work environment and collaborate effectively with all stakeholders
Ensure confidentiality of internal and external data
Perform ad-hoc projects and other duties as assigned
Maintain CPD and awareness of trade / industry developments
Seek opportunities for continuous process improvement