Trade Support Administrator

ICAP•Louisville, KY

3d•Onsite

About The Position

The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform. Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist. Role Overview Responsible for daily operational and support system to include but not limited to administrative and customer service duties.

Requirements

Proven customer support experience
Good computer skills (Windows, Microsoft Office, Excel)
Strong phone contact handling skills and active listening
Ability to multi-task, prioritize and manage time effectively
Ensuring compliance with control policies and trading standards
Excellent communication skills and positive attitude
Attention to detail and problem-solving skills

Nice To Haves

High school diploma or equivalent; college degree preferred
An educational or work-related background in administration or data entry is required.

Responsibilities

Data entry Input all commodity trades into ICAPture and various exchanges.
Ensure accuracy and timely input of trades
Revise and resend trades
Answer and direct phone calls
Respond to Email inquiries
Provide general support to brokers
Maintain deal tickets for brokers
Maintain supply inventory
Coordinate all phone calls regarding trade confirmations to include error and changes requested by counterparties or brokers.
Provide daily email reports with customer's corresponding back office personnel
Contribute to team effort by accomplishing related results as needed
Identify and assess customers’ needs to achieve satisfaction
Resolve customer issues via phone or email
Open and maintain customer accounts by recording account information: Add/delete clients
Ensure accuracy of addresses, phone numbers, fees etc.
Notify brokers of fee change information
Responsibility for ensuring that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility.
It is your responsibility to ensure compliance with operational risk requirements (e.g. cultural behaviors, security policies and regulatory requirements).
It is expected that you complete any mandatory training by the required deadlines.
Act with integrity and due skill, care and diligence in carrying out your duties.