Traffic Management Center Operator
About The Position
The Control Room Operator will work on-site at a Traffic Management Center (TMC), located in Milwaukee, WI. The environment is a technological hub for traffic operations, which uses a variety of different technologies and tools for the purpose of enhancing safety and mobility. The responsibilities of this position include, but are not limited to: Monitoring Wisconsin roadways and providing real-time traveler information for planned and unplanned events impacting traffic and congestion using various Intelligent Transportation Systems (ITS) tools such as closed-circuit television, changeable message signs, ramp meters, traffic detectors, etc. Real-time assessment of all incoming traffic data and prioritization of content and traffic reporting needs Regular communication with statewide first responders, law enforcement dispatchers, field technicians, and public service agencies to determine the severity of traffic incidents for dissemination to the motoring public. Locating, verifying, and monitoring of unplanned incidents, construction, special events and any other issues impacting traffic flow and/or motorist safety Position will be required to become Flex Lane certified and maintain Flex Lane certification. Step in to operate Flex Lane when needed. Mains traffic incident reports for incidents occurring on WI state highways. Assesses large volumes of data from a wide variety of sources to detect possible traffic incidents. Provides real-time status and situational awareness updates on control room activities such as significant incidents, special events, construction, etc. Responsible for monitoring the functionality of Intelligent Transportation Systems (ITS) devices including CCTV cameras, message boards, detectors, ramp meters, etc. and creating maintenance requests for devices. Perform functions similar to an emergency dispatcher within a call center environment dispatching various resources. Responsible for the quality, accuracy and timeliness of all information disseminated. Attend training and staff meetings as requested, possibly outside of normal schedule. Other duties as assigned.
Requirements
- High School Diploma or GED equivalent.
- Ability to work on a shift basis at a 24/7/365 operation center that includes weekends, holidays, and coverage outside of regularly scheduled hours.
- Position requires candidate to pass a client required Criminal Justice Information Systems (CJIS) background check.
- Must be US Citizen
Nice To Haves
- Excellent interpersonal skills
- Strong, accurate data entry skills
- Ability to work in a team environment under stressful conditions.
- Ability to perform effectively in a fast-paced environment requiring a high level of multi-tasking and prioritization.
- Ability to communicate clearly both in writing and verbally.
- Ability to work calmly and accurately under pressure.
- Skilled in the use of Windows based applications including Outlook, Word and Excel
- Geographic familiarity with WI state highway system
Responsibilities
- Monitoring Wisconsin roadways and providing real-time traveler information for planned and unplanned events impacting traffic and congestion using various Intelligent Transportation Systems (ITS) tools such as closed-circuit television, changeable message signs, ramp meters, traffic detectors, etc.
- Real-time assessment of all incoming traffic data and prioritization of content and traffic reporting needs
- Regular communication with statewide first responders, law enforcement dispatchers, field technicians, and public service agencies to determine the severity of traffic incidents for dissemination to the motoring public.
- Locating, verifying, and monitoring of unplanned incidents, construction, special events and any other issues impacting traffic flow and/or motorist safety
- Position will be required to become Flex Lane certified and maintain Flex Lane certification. Step in to operate Flex Lane when needed.
- Maintains traffic incident reports for incidents occurring on WI state highways.
- Assesses large volumes of data from a wide variety of sources to detect possible traffic incidents.
- Provides real-time status and situational awareness updates on control room activities such as significant incidents, special events, construction, etc.
- Responsible for monitoring the functionality of Intelligent Transportation Systems (ITS) devices including CCTV cameras, message boards, detectors, ramp meters, etc. and creating maintenance requests for devices.
- Perform functions similar to an emergency dispatcher within a call center environment dispatching various resources.
- Responsible for the quality, accuracy and timeliness of all information disseminated.
- Attend training and staff meetings as requested, possibly outside of normal schedule.
- Other duties as assigned.
Benefits
- AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
