Trainer III

RealPage, Inc. • Richardson, TX

10d • Remote

About The Position

The Trainer III is responsible for delivering high-impact training programs, supporting product launches, and ensuring an exceptional client learning experience. This role combines advanced facilitation skills, instructional content development, and product expertise to drive client success. The Trainer III also partners with Training Advisors on complex client engagements, conducts customized training sessions, and contributes to continuous improvement in training content and delivery.

Requirements

• 2+ years of experience as a Trainer II or commensurate experience
• Demonstrate all Trainer I & II knowledge, skills, and abilities
• Full proficiency in OneSite and/or Accounting Post Migration Training
• Advanced understanding of Adult Learning principles & facilitation/engagement techniques
• Exceptional client communication skills with the ability to effectively facilitate client-facing calls with a variety of audiences

Responsibilities

• Execute all primary responsibilities outlined for Trainer I & II roles, including delivering high-impact training, developing and maintaining instructional content, supporting product launches, mentoring peers, managing training environments, product ownership, and contributing to process improvements.
• Assist Training Advisors with scoping, discovery, and pre-train calls and help develop customized training agendas and schedules for clients with intricate product stacks.
• Progress through personalized certification goals as a means to conduct client-facing training sessions for System Administrators. This can include virtual live training, in-person live training, and workshop training.
• Identify and address gaps in training content and delivery in designated product ownership areas by proactively evaluating effectiveness and implementing enhancements to ensure a seamless and impactful learning experience.
• Conduct property site visits and/or facilitate in-person AME working sessions (OneSite – Accounting Month-end) to enhance client engagement and training effectiveness
• Perform various ad hoc tasks and special projects as assigned, supporting team objectives and adapting to evolving business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed