Training and Development Consultant

Intermountain Health

23h•$34 - $53•Hybrid

About The Position

Training and Development Consultant with expertise in system integration/development to assess training needs, develop curriculum, deliver training sessions, and design and implement training systems. This role involves working closely with various departments, Internal Caregivers and External Clients/Agents to enhance skills, knowledge, and performance through effective training programs and robust training and tracking systems. This position is a hybrid role that would require 2 days a week in office. Office location: 5381 S. Green Street Murray, UT 84123 Preferred healthcare experience Preferred State of Utah Resident Agent License Preferred experience in public speaking/or/training

Requirements

Current State of Utah Resident Agent License Class A: Life/Health & Disability (or within 1 year of employment)
Demonstrated skills in planning with a high level of detail and accuracy, creative thinking, written and interpersonal communication.
A strong background in agent relations or sales force roles with leadership responsibilities or extensive experience within the Health Insurance industry required
Ability to work independently and as part of a team.
Strong knowledge of traditional and modern training methods and techniques.
Excellent communication and presentation skills.
Strong organizational and multitasking abilities
Customer relationship
Health insurance expertise
Instructional design
Curriculum development
Computer Literacy
Project Development
Project Management
Educational Technology
Communication
Presentation
Problem Solving

Nice To Haves

Experience in system development and management.
Demonstrated relationship building, client relations, strategic planning, and project management.
Minimum of one year in an agent relations or sales facing role with leadership duties or 3 years in Health Insurance industry.
Proven experience as a Training Consultant, Training Coordinator, or similar role.
Hands-on experience with Learning Management Software (LMS) and e-learning platforms.

Responsibilities

Lead design and system planning sessions and set project goals.
Coordinating internal and external resources to ensure seamless execution.
Ensure system deadlines and trainings are delivered on time and within the defined scope.
Design and develop comprehensive training programs tailored to meet the specific needs of different departments by the creation of engaging training materials, including manuals, e-learning modules, and videos.
Update and improve existing training programs based on feedback and performance metrics.
Facilitate engaging and interactive workshops, seminars, and training sessions for employees and external clients/agents at all levels by utilizing a variety of instructional techniques to accommodate different learning styles.
Deliver training both in-person and virtually, ensuring accessibility for all employees and external customers.
Develop and manage the Learning Management Systems, including uploading course materials, tracking employee progress, and generating reports.
Integrate new technologies and tools to improve training delivery and effectiveness.
Ensure the training system is user-friendly and meets the needs of all stakeholders.
Conduct regular system evaluations and updates to maintain optimal performance.
Work closely with internal Caregivers and external clients/agents to source specialized training programs and materials.
Provide one-on-one coaching and mentoring to caregivers and external clients/agents when needed.
Maintain detailed records of all training activities and outcomes.
Generate regular reports on training metrics and system performance.
Maintain a strong knowledge of department systems and workflows becoming a subject matter expert in these areas.