Training and Development Coordinator

Avera • Sioux Falls, SD

3d

About The Position

The Avera Health Plan Training & Development Coordinator is responsible for content creation, designing, delivering, and maintaining onboarding, health plan lifecycle, and new initiative/program learning programs for health plan staff, focusing on operational processes and systems. This role will ensure staff are proficient in their health plan roles and maintain knowledge contributing to efficient and compliant operations within the health plan. The Health Plan Training & Development Coordinator role will support in meeting and exceeding Avera's service and growth goals. Performance standards and operational controls will be defined and continuously evaluated for process improvement to ensure consist high quality outcomes that are scalable. This position is responsible for supporting in the execution of Avera Health Plans' strategic initiatives, completing assigned projects and tasks, and achieving goals and objectives within established timelines. This role requires open communication and collaboration with other health plan leaders, and the successful education and support of our Health Plan staff.

Requirements

• 4-6 years Experience in developing and delivering effective training, learning and development programs, including adult learning principles.
• Ability to communicate complex information clearly and effectively, both verbally and in writing.
• Excellent communication, interpersonal and organizational skills.
• Strong history of interpersonal and coaching skills including the ability to build rapport with staff, provide constructive feedback, and coach on performance improvement.

Nice To Haves

• Bachelor's Education, Health, Business or a related field.
• 1-3 years Technical proficiency and experience with relevant software and systems used within the health plan, such as claims processing and member management systems.
• Similar experience in a complex industry is required if no direct health plan experience.
• Strong knowledge of Health Plan Operations and deep understanding of health plan processes, systems, and regulations.

Responsibilities

• Development and maintenance of operational learning materials across a broad range of functional expertise.
• Ongoing updates to materials, including learning plans, guides, work instructions and presentations, to reflect changes in operational procedures and systems.
• Conduct education and training sessions, in a variety of delivery methods (live and virtually) for new and existing staff.
• Ongoing support and resource for staff assisting with questions and ensuring they are performing their duties effectively.
• Fosters a culture of continuous improvement leveraging insights from tracking training completion, assessment of staff performance, and identifying areas for improvement in training programs and operational processes.
• Maintains detailed records and documentation of learning activities and staff proficiency, ensuring compliance with regulatory requirements.
• Works cross functionally with other departments and stakeholders to ensure alignment of needs and operational goals.
• Strong organizational skills include the ability to manage multiple projects, prioritize tasks, and meet deadlines.
• Recommend additional education solutions for staff who are struggling with specific tasks to increase performance.
• Evaluating the effectiveness of existing learning and development programs and identifying areas for improvement.

Benefits

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level