Training Consultant - Practice Management

ModMed

7d•Hybrid

About The Position

At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care. When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes: Consistently ranked as a Top Place to Work 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year” 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties Florida Venture Forum: Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us? The Training Consultant - Practice Management serves as the primary trainer for small and medium complexity practices. This individual helps to facilitate learning for various audiences, applying their expertise to improve the standard of training materials of the organization or client with focus on the improvement of skills, training, delivery of learning curriculum and achievement of business goals. Responsible for delivering all training methods and contributing to training initiatives as assigned by the Senior Training Consultant and/or Manager. This is an exciting opportunity to leverage your medical knowledge and training skills within a fast-paced Healthcare IT company that is truly Modernizing Medicine!

Requirements

2+ years of experience in software training, implementation, and/or relevant medical practice experience.
Medical practice management experience (Claims Specialist, Accounts Receivable Specialist, Biller)
Demonstrated problem-solving skills and effective decision-making abilities
Possesses excellent written and verbal communication skills
Empathetic communicator with a consultative approach - to see things from another person’s point of view
Ability to work independently as well as part of the training team
Positive and personable attitude with a customer service focus
Professional, patient, and balanced approach to handling difficult customer situations
Able to establish and maintain effective communication and relationships with customers and teammates
Takes initiative in goal fulfillment and deadlines
Excellent time management and organizational skills
Basic knowledge of Apple products, including Mac, iPad, and iPhone
Ability to easily learn new software
Ability to provide some off-hours training and support, including occasional weekends
Ability to travel 75-90% including occasional weekends

Responsibilities

Demonstrates full competency of ModMed’s specialty-specific EHR, ASC, Practice Management System and/or Financials
Demonstrates full competency of and the ability to support and train add-on/ancillary features
Delivers virtual and in-person training to physicians, clinicians, and office staff while understanding the needs of each role
Demonstrates competency with internal system tools
Escalates issues and risks when needed
Completes documentation to support the organizations’ business needs
Makes ongoing recommendations for process improvements
Assists with open support cases when needed
Travels to deliver onsite training, including workshops and go-live support
Troubleshoots technical issues
Collaborates with the Knowledge Services team to develop training material and user guides
Develops and delivers content for user conferences and end-user training events
Maintains competency with product enhancements through internal training sessions
Demonstrates commitment to departmental and corporate goals

Benefits

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs
Company paid Life and Disability benefits
Flexible Spending Account, and Employee Assistance Programs
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
Global presence and in-person collaboration opportunities; dog-friendly HQ (US)
Hybrid office-based roles and remote availability for some roles
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.