Training Coordinator - Port Charlotte

ENDEAVORS•Port Charlotte, FL

About The Position

The Training Coordinator provides leadership and oversight for staff development across the Disaster Case Management (DCM) program. This role ensures that all staff are trained in DCM standards, FEMA guidelines, and organizational procedures, while cultivating a culture of professionalism, accountability, and continuous learning. The Training Coordinator manages, designs, delivers, and evaluates training programs, while also ensuring all training materials are accurate, updated, and accessible to staff. This includes coordinating with program leadership to ensure new hires receive all required training immediately upon onboarding.

Requirements

Bachelor’s or Master’s degree in Social Services, Education, Training & Development, or related field preferred; equivalent work experience accepted.
Minimum 3+ years of instructional design, training coordination, or staff development experience.
Valid Driver’s License with clear record required.
Must have daily use of a vehicle without prior notice; up to 10% travel within a multi-county region.
Must pass criminal background checks; must be available to work nights, weekends, and holidays as required.

Nice To Haves

Experience in Disaster Case Management or FEMA-related programs strongly preferred.

Responsibilities

Training Needs Assessment & Planning
Assess training needs for new hires and existing staff across all DCM program areas.
Identify internal and external training opportunities to close competency gaps.
Develop annual and individualized training plans for staff at all levels.
Collaborate with managers and subject matter experts on instructional design and curriculum development.
Training Coordination & Materials Management
Coordinate and maintain all training materials to ensure they are accurate, current, and aligned with FEMA and DCM standards.
Ensure training modules, presentations, and guides are reviewed and updated quarterly or as policies change.
Coordinate with leadership and HR to ensure all new hires have access to required onboarding and training materials on Day 1.
Training Delivery & Effectiveness
Facilitate training through multiple methods including classroom instruction, virtual learning, and on-the-job coaching.
Implement assessments to measure training effectiveness and staff competency.
Track outcomes such as participant satisfaction, knowledge retention, and field application.
Leadership, Coaching & Professional Development
Serve as a role model, fostering a culture of professionalism, accountability, and compliance.
Provide one-on-one coaching for staff with performance or compliance challenges.
Mentor supervisors in training implementation and leadership practices.
Compliance, Records & Continuous Improvement
Maintain complete, up-to-date training records for all staff to ensure monitoring and audit readiness.
Utilize LMS and other platforms to track training delivery and outcomes.
Implement feedback loops for continuous improvement of training programs.
Mission-Driven Service
Model exceptional professionalism and customer service in all training efforts, placing the child, family, Veteran, or client first.
Uphold the mission to “Empower people to build better lives for themselves, their families, and their communities.”