Training Coordinator | Automotive

Pull-A-Part LLC•Atlanta, GA

just now

About The Position

As a Vehicle Intake Specialist Trainer, you will play a key role in developing, coaching, and supporting Vehicle Intake Specialists across our 35 stores. You’ll ensure new and existing team members are fully trained in evaluating vehicles, processing titles and paperwork, delivering excellent customer service, and maintaining company standards. Your focus will be on onboarding, skill development, quality control, compliance and reinforcing safety and operational excellence throughout the intake process.

Requirements

Strong communication, coaching, and leadership skills
Experience as a Vehicle Intake Specialist or similar role in automotive, retail, or vehicle purchasing
Knowledge of vehicle evaluation, pricing, and intake procedures
Strong understanding of title processing, ownership documents, and administrative workflows
Ability to train in both classroom and hands-on settings
Excellent organization, documentation, and follow-up abilities
High proficiency with computers, mobile devices, and company software
Ability to work in a fast-paced, multi-store environment with frequent travel
Physical ability to stand, walk, bend, and lift up to 50 lbs
Availability to work retail hours, including weekends and holidays when needed
Valid drivers license for traveling/driving

Nice To Haves

Automotive knowledge or background
Experience in vehicle intake, auto parts, or automotive retail
Experience as a trainer
Bilingual in English and Spanish preferred

Responsibilities

Promote and model a Safety First and Environmental Stewardship culture in all training and daily operations
Train team members on the company’s four core values: Respect, Help, Learn & Grow
Lead onboarding, hands-on training, and continuous development sessions for Vehicle Intake Specialists
Coach employees on delivering friendly, professional customer service to individuals selling vehicles
Train team members to accurately evaluate vehicles for purchase and determine fair pricing using company systems and software
Teach proper procedures for processing car titles, ownership documents, and all required paperwork
Ensure team members understand and follow company SOPs, safety policies, and compliance standards
Observe, assess, and provide feedback to store teams to improve accuracy, efficiency, and customer experience
Support stores by reinforcing performance goals and best practices
Develop training content, guides, SOP updates, and refresher programs as needed
Maintain a clean, organized, and professional training environment in all stores you support
Partner with leadership to identify training gaps, process improvements, and operational needs
Support other retail or operational activities as required during training visits
Frequent travel (around 75%) to various locations in multiple states
Grow your skills, assist your team, and perform other assigned tasks