Training Delivery Specialist | Education & Training | UMC Physicians

UMC Health System

About The Position

UMC Physicians is looking for an addition to the Education and Training team. This team administers learning and development programs for both new and established employees. The Education and Training Specialist is responsible for developing, coordinating, conducting, and evaluating competency-based specialty training and educational programs. This position is primarily in charge of the training for our Customer Service Advocates and includes instruction on checking in patients, insurance practices, verifying insurance eligibility, collecting money, and providing excellent customer service to our patients.

Requirements

Excellent written and verbal communication skills
Ability to work in a changing, multi-tasking work environment
Ability to use a computer and advanced knowledge of Office 365, Microsoft Word, Excel, and PowerPoint
Excellent customer service and interpersonal skills, ability to relate to others
Ability to conduct presentations and speak in public to large groups of people
Strong organizational and time management skills
Self-motivated with a desire to take ownership in their work
Desire to learn and participate in continuing education classes
Ability to engage and motivate learners
Skill in formal mentoring and/or coaching and strong team building skills
Ability to motivate learners to take an active role in their ongoing training and development
Knowledge of adult learning theories, needs assessment techniques, evaluation of training and development programs, career development theories, and appropriate use of a variety of training needs
Experience in training adults

Nice To Haves

Professional in appearance
Ability to engage and motivate learners
Ability to balance multiple tasks simultaneously
Excellent customer service and interpersonal skills, ability to relate to others
Ability to conduct presentations and speak in public to large groups of people
Bachelor’s degree
2+ years of clinic experience

Responsibilities

Work as part of a team to analyze, design, create and display appropriate learning and performance solutions for UMC Physicians
Facilitate training programs using skillful application of the adult learning theory to ensure outcomes are achieved
Draw upon a wide variety of techniques to ensure engagement, knowledge transfer, and skill development as well as efficient and fun learning
Create practice scenarios and real-life patient experiences for hands on learning sessions
Create Microsoft PowerPoint presentations and Word documents to enhance training
Conduct training sessions in the classroom covering specific areas such as customer service, practice management system, EMR system, refresher courses and professional development
Conduct periodic reviews of curriculum in relation to its efficacy in development of trainee’s knowledge and skill in demonstrating established performance/competencies-revise as necessary
Identify training and development needs through job analysis, appraisals, and regular consultation with management
Monitor employee training completion records and report employee progress to appropriate manager and operations directors