Training & Development Specialist (Internship – 6 Months)

Teleperformance
4d$50,000 - $60,000Onsite

About The Position

The Training & Development Specialist supports the design, delivery, and evaluation of training programs across technical, professional, and general workplace competencies. This role contributes to workforce capability-building by developing curriculum, delivering training, monitoring effectiveness, and supporting leadership and management development initiatives. The Specialist operates as an experienced contributor within a defined discipline, with a strong understanding of related functional areas. This role may act as a subject-matter resource, contribute to solution design for complex initiatives, and support the execution of short- to medium-term departmental strategies.

Requirements

  • Experienced Specialist within a defined discipline, with working knowledge of related functional areas
  • Demonstrated ability to contribute to solution design for programs, projects, or process improvements
  • Strong communication, facilitation, and stakeholder engagement skills
  • Ability to operate in a structured, fast-paced environment while supporting multiple initiatives

Responsibilities

  • Develop training curricula and materials for both general workforce and discipline-specific audiences
  • Select appropriate training delivery methods (e.g., instructor-led, virtual, blended learning)
  • Deliver training sessions and monitor training effectiveness through feedback and performance indicators
  • Deliver discipline-specific professional and process training (e.g., Finance training on accounting standards, internal systems, and control processes)
  • Support discipline-specific competency development (e.g., influence and negotiation training for Sales teams)
  • Deliver training on general workplace standards, processes, and tools (e.g., Supervisor Training, Employee Time Entry, Email systems)
  • Facilitate training on core professional skills such as: Verbal and written communication Time management Basic spreadsheet and document creation
  • Support leadership and management development training initiatives
  • Support the development of new solutions for training programs, complex projects, or process improvements
  • May select, coordinate, or oversee external vendors for training content development or delivery
  • Act as a subject-matter resource within the area of expertise; coach, mentor, and support others as required
  • Support the implementation of short- to medium-term initiatives aligned with departmental strategy
  • Ensure policies, processes, and standards are followed to support tactical objectives
  • May support or lead Specialists within the function, contributing to employee development and knowledge transfer
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