Training Lead

JLL • Charlotte, TX

20h • Remote

About The Position

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Data Center Training Team Lead Position Overview The Training Team Lead manages the development and implementation of comprehensive technical education programs for data center operations, ensuring staff competency in critical infrastructure management, safety protocols, and emerging technologies. This role drives training strategy to support operational excellence, regulatory compliance, and workforce development across the data center portfolio.

Requirements

• Bachelor's degree in Engineering, Facilities Management, or related technical field.
• Minimum 8-10 years experience in data center operations with 5+ years in training leadership roles.
• Professional certifications such as Data Center Certified Professional (DCCP), Certified Data Centre Management Professional (CDCMP), or equivalent industry credentials.
• Strong presentation and instructional design capabilities.
• Technical Skills Deep understanding of critical data center infrastructure including electrical distribution, mechanical systems, fire suppression, and monitoring technologies.
• Experience with training management systems and e-learning platforms.
• Proficiency in developing technical documentation and standard operating procedures.
• Leadership Competencies Proven ability to manage cross-functional teams and drive organizational change through education initiatives.
• Strong project management skills with experience implementing large-scale training programs.
• Excellent communication skills for engaging with technical staff, management, and external stakeholders.

Nice To Haves

• Advanced degree in Engineering or Business Administration.
• Experience with hyperscale or colocation data center environments.
• Background in corporate training program development and adult learning principles.
• Familiarity with data center industry standards including TIA-942, Uptime Institute methodologies, and energy efficiency frameworks.

Responsibilities

• Training Program Leadership Develop and oversee enterprise-wide technical training curriculum covering power systems, cooling infrastructure, fire suppression, building automation systems, and network operations.
• Design competency frameworks that align with industry certifications and internal advancement pathways.
• Establish standardized training protocols across multiple facility locations while accommodating site-specific requirements.
• Technical Expertise and Content Development Oversee creation of comprehensive training materials for mission-critical systems including UPS operations, generator maintenance, HVAC optimization, and electrical safety procedures.
• Develop specialized programs for emerging technologies such as liquid cooling, edge computing infrastructure, and energy management systems.
• Maintain current knowledge of industry best practices and regulatory requirements.
• Team Management and Development Lead a team including a Program Manager and Training Managers, providing guidance on curriculum development and delivery methods.
• Establish performance metrics for training effectiveness and learner outcomes.
• Mentor junior staff and support their professional development in technical education and data center operations.
• Operational Integration Partner with operations management to identify training needs based on incident analysis, equipment upgrades, and performance gaps.
• Coordinate with facilities management, engineering, and safety teams to ensure training aligns with operational procedures and compliance requirements.
• Support new facility commissioning through comprehensive staff onboarding programs.
• Compliance and Safety Ensure all training programs align with OSHA requirements, industry standards, and client specifications.
• Maintain detailed training records for audit compliance and certification tracking.

Benefits

• Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager