TRAINING MANAGER, ENVIRONMENTAL SERVICES AND PATIENT EXPERIENCE - HOSPITAL

Compass Group•Indianapolis, IN

About The Position

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. The Environmental Services (EVS) Training Manager is responsible for ensuring all new and current frontline associates are fully prepared to deliver exceptional cleaning quality, safety, and patient experience standards within a hospital setting. They will lead hands-on training, ongoing staff development, patient experience rounding, and housekeeper performance observations, while leveraging corporate training initiatives to guide daily instruction. This role demonstrates strong communication, organization, and leadership while serving as a key connection between frontline associates, EVS leadership, and corporate training partners.

Requirements

Associate or Bachelor’s Degree preferred
3 years of relevant experience, ideally in training, environmental services, hospitality, or healthcare support roles
Strong communication abilities, both written and verbal
Ability to multi-task and establish effective priorities in a dynamic, fast‑paced environment
Demonstrates initiative, responsibility, leadership, and flexibility
Ability to remain organized and engaged while managing multiple responsibilities
Experience training or working with large teams and diverse workgroups
Proficient computer skills to include various computer programs, Microsoft Office programs, e-mail and the internet

Responsibilities

Plan, coordinate, and deliver new‑hire training for hourly associates and management trainees through individualized coaching, small‑group sessions, and hands‑on instruction on the floor
Ensure associates are trained to independently perform cleaning tasks to standards
Support patient experience initiatives through direct engagement and observation of cleaning quality
Serve as a key resource for retraining, staff development, and consistent EVS practices
Manage a balance of administrative responsibilities and training
Provide clear communication and feedback loops to salaried EVS managers
Use corporate training initiatives to develop and guide daily training content
Customize training documentation, forms, and tools to meet site-specific needs
Prepare monthly reports outlining training activity, participation, and performance statistics
Serve as a liaison with other Training Coordinators, Corporate HR, and Corporate Training teams
Conduct housekeeper performance observations; identify gaps and provide retraining as needed
Facilitate training huddles, monthly town hall training topics, and ongoing education
Participate in patient rounding to support patient satisfaction and service recovery
Collaborate with the Office Manager and salaried managers for administrative tasks and sign-offs
Provide performance feedback and training updates to leadership.
Additional duties as assigned